9/6/24-9/7/24 The first impression of this hotel was the front desk staff when I walked in. No emotion, no ”Hello” very cold and not helpful whatsoever. I had to approach and ask to be checked in. The first room they gave us... there was mold all over the ceiling - a random odd hole in the ceiling above the bathtub surrounded by black growing mold. The carpet was wet all throughout the room. There was dust CAKED up on the A/C grate and the whole room wreaked of mold and humidity to the point it was hard to breathe. I went back down and ran into a maintenance man in the elevator - who was very helpful and nice (the only reason I gave a 4 for the staff and not a 1) He took me to the front desk and demanded them to give me a different room - as the man that was cold to begin with whispered to the maintenance gentleman asking him if he could go clean one of the rooms as ”we don't have anyone else to do it”.. And didn't say anything to me just slammed a card on the desk and the maintenance man spoke for him and apologized and took me up to the other room to check it out. It was better, but still... the carpets were wet, the room was musty and smelled like mold, just a little less and somewhat bearable than the first room. The mold on the ceilings were covered with white paint, and we were only staying one night - was already 5 o clock and had to get my kids dinner so I said this one is at least better than the first, its fine. But, let me tell you... It was so hard to breathe in there at night, we had to go out on the balcony in the middle of the night from waking up from the humidity. We finally just left the balcony door open so we could breathe. And finally.... the next day, we requested a late check out. I called the front desk and spoke to a women 9/7/24 at around 8am... she said they could give me until 1:30pm without having to charge me. Around 11:30am that same women called up to the room while my kids were taking their nap to ask if we wanted to extend our stay because we had not checked out yet. My husband said no.... you gave us late check out. She proceeded to argue with my husband and told him that they don't even offer late check out and we had to be out by 12 if we didn't want to be charged for another night. I went down to the desk after that and spoke with whom appeared to be a manager and said the women told us we could have until 1:30, after some back and forth of the previous conversation from that morning, he said that is okay we can have until 1:30.. House keeping came twice from 11:45 - 1:15 to see when we were leaving, we had to tell her they gave us until 1:30, she said they didnt tell her that. They also turned the keys off at 11 so I had to have my husband let me back in the room.. while checking out, I told the manager that maintenance gave us breakfast cards and to take the breakfast rate which I selected off my bill. After some back and forth about that - he finally found that he was able to remove the breakfast rate. I a
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