The Umrao

The hotel was gorgeous. Room was spacious,and shower was great. Their body soap smelled so good. Didn't have chance to use much but pool and gym looked very well taken care of, and restaurant was delicious and considering the atmosphere , it wasn't too expensive either. Breakfast had wide range of food,chai was great. Only thing was gym and pool would be inaccessible late night, I wish they would have told me that, and check in and out took longer compared to other hotels. Access wise it's close from airport but,there weren't any shops or restaurants in walkable area so really need to prepare to commit to the hotel.

served its purpose for a business trip - Not bad, pleasant stay

Room was not clean and suffocating

A perfect experience in the heart of Delhi. The hotel is extremely clean and easily accessible as it is on the highway. The staff is cooperative and helpful. The rooms are neat and tidy with the option of a balcony/terrace. Swimming pool is big and one can spend a good amount of time there. Overall a great pleasant experience.

Room are a bit small

Nice stay

We had booked the the hotel for 2 nights In such hot weather, they dont have covered parking for the car. All the cars are made to stand outside in such heat. The staff is too slow with no communication between the departments. They are short staffed as well in every department. The front office doesnt answer the calls. The first day we checked in the extra bed came late in night after repeated reminders. The AC was not working and every time a person from maintanence came to check they didn't find anything wrong. Our room was changed after repeated requests. There were no bathrobes in the rooms Nothing great in food to talk about. From welcome drinks to buffet. The buffet are over priced. The staff in all departments in rude The Wifi password is only for 2 devices

Amazing dinner hosted by Umrao, everything was so tasty and the management was super kind, especially Chirag. It was although a surprise for me but they just made sure that they make each moment beautiful. So make sure you book here and enjoy

As an experienced traveler with extensive stays at hotels around the world, my recent experience at The Umrao in New Delhi was one of the most disappointing and alarming stays I’ve had. This property appears to have a "nickel and dime" approach, with an unfortunate disregard for their stated policies, leaving a lasting negative impression. The rooms’ furniture is visibly aged—about 15-20 years old—with no effort toward modernization or maintenance. Lacking standard amenities, the room felt more like a time capsule than a contemporary hotel experience. When I raised these issues with the Front Desk Manager, he was courteous and apologetic, but, unfortunately, no action was taken to address my concerns or improve the stay. One of the most concerning aspects was the unexplained charge of $20 per night per additional guest, despite the hotel’s own policy, as seen on their website, indicating no additional charge for up to two adults. I had mistakenly booked for single occupancy and was surprised to be charged an additional fee that contradicted the hotel's policy. Despite raising this with the General Manager and providing documentation, the issue was brushed aside. I’ve attached photos for reference that showcase the outdated furniture and the hotel’s lack of attention to its own policies and customer satisfaction. It’s disheartening to see a property operate with such disregard for transparency and hospitality standards. I would not recommend this hotel to fellow travelers and will not be returning in the future.