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TownePlace Suites Wilmington Newark/Christiana
4/557 avaliações

TownePlace Suites Wilmington Newark/Christiana

Christiana|1.1km from city center
We arrive at the hotel late in the evening around 9:00p after a long day. The check-in staff were cordial. Things seemed ok with the room at first. After waking up in the middle of the night, turned on the light to use the bathroom, and we were greeted by roaches (two in the bathroom and one on the kitchen counter. I immediately called the front desk to tell them, and the desk clerk said the hotel was completely full, so they couldn't move us to another room. They offered a refund, but I said we have no where else to go in the middle of the night. They said come by the desk in the morning, and we will work out the refund/discount at checkout. We reluctantly and uncomfortably stayed, but kept the lights on all night, and barely slept. Very restless night. There was another sighting during the night. Then a baby bug sighted the next morning. Oh, did I mention what appeared to be black mold on the wall above the shower. We got out of there the next morning as soon as possible. When we stopped by the desk to check out, I asked about the refund promised from the night before, but they said the manager was not in and would not be there until the next day, and she would call me back. Of course she didn't call me back, so I had to call them. Then when I spoke to her, she said she didn't know about the refund I discussed with the staff. She said when they went in the room, they didn't see any roaches...so I could not get a refund. I shared that I thought the room quality was not befitting of a Marriott Brand property in cleanliness or customer service (I stay at Marriott hotels all the time). I expressed how disappointed I was, with her customer service, and our hotel stay, but it did not seem to matter. There are many other brands out there to choose from. Don't Stay Here. But if for some reason you have to, keep the lights on, and take photos of any sightings, or they won't believe you.

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Hotéis perto de atrações famosas em New Castle County

Confira estes hotéis localizados perto dos pontos turísticos mais procurados em New Castle County

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Ashland Nature Center of Delaware Nature Society

Fairfield Inn & Suites Kennett Square Brandywine Valley
4.3/5100 avaliações

Fairfield Inn & Suites Kennett Square Brandywine Valley

Kennett Township|7.18km de Ashland Nature Center of Delaware Nature Society
Decided to book this hotel based on the reviews and the proximity of the area we were exploring. Overall the hotel experience was good, there’s were 2 misses. We are staying in room 323 on the backside of the hotel facing the highway and it’s very noisy, especially at night when you’re trying to sleep. The cars are probably driving by at least 60 miles an hour. If you decide to stay here try to get a room on the opposite side. The other miss was that the hot tub was not working. We did a lot of walking over 2 days at Longwood Gardens and were looking forward to relaxing in the hot tub for a few minutes but when we came in that evening and asked about the hot tub we were told that it wasn’t working. Our stay included breakfast which consisted of premade breakfast sandwiches, muffins, bagels oatmeal, oatmeal, fruit, yogurt, etc. on our last day they had scrambled eggs and bacon. If you want your room cleaned you have to notify the front desk and they will freshen it, otherwise the cleaning staff doesn’t come in. The hotel is right down the road from Longwood Gardens and the Brandywine Valley museum as well as several other attractions in the area. there are several stores in the area including Walmart, TJ Maxx, Wegman’s and Giant and several antique shops just up the road. There are also several restaurants nearby. Also very close to the downtown of Kennett Square. We would probably stay here again if we come back to this area.

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Explore avaliações de hóspedes de hotéis em New Castle County

Buscando hotéis em New Castle County? Inspire-se com avaliações reais de viajantes.
Homewood Suites by Hilton Newark-Wilmington South Area
3.8/589 avaliações
The hotel has a beach, the scenery is beautiful, there are several pools, and it is very comfortable to go around at night.
SureStay Plus Hotel by Best Western Brandywine Valley
3.1/5106 avaliações
In addition to a bit expensive, it is a very good hotel. The facilities are very complete, the front desk service is also good, the breakfast is a bit simple, but you can eat in the restaurant next door, and the traffic is very convenient.
Days Inn by Wyndham Newark Wilmington
3.2/5114 avaliações
Type of building is last-generation (room doors giving directly onto the exterior). Generally functional, but maintenance had obviously been spotty for some time. Rooms and bath were clean and functional; bed was excellent. WiFi was fast and cable TV better than average. Small details had been overlooked, however. Breakfast service was virtually nonexistent.
The Westin Wilmington
4.2/574 avaliações
We stayed here 3 nights for a wedding held at the Chase Center. We've stayed in many Westins before, but this stay clearly showed us how poor in quality Westin standards have gone down. We requested an early check-in in advance through both the app and calling the reception, but had to wait a very long time for a double queen after being told the rooms were not inspected yet. When we finally got our room, we were disappointed to see the used and abused furnishings, particularly the desk with many markings over it. Our shower had drainage issues that we had initially fixed, but then continued throughout our stay. There was no shower gel, and barely any shampoo or conditioner in the tubes in the shower. None of the trash bins had any liners in them (how unsanitary!). Housekeeping was a pain to get a hold of; other people in our wedding party were told cleanings that included changing the sheets were only every 3 days (I've only had timeshare resorts tell me that before). I had to flag people down in the hallway for towels. Our wedding party had a couple suites booked and it was disappointing to see how dilapidated and dark the suite rooms looked, especially the furnishings that are long overdue to be changed with stains and threads hanging off everywhere. What really got me on this stay was that on our second night after all the wedding events transpired, we tried using the elevator to go back up to our room only to hear people trapped inside banging on the elevator doors for 10 min. I flagged a guy at reception to come help and he brushed it off so easily saying ”it's due to the pressure effects, they'll be back up on their floor soon.” As a physician, I told him this was an urgent matter as we don't know how many people are stuck in there and God forbid someone has a panic attack in there and passes out. I told him that elevator needs to be put out of service if it keeps stopping like this. He didn't give a damn and just walked away. It turns out it was my family members stuck in there for over 10 minutes. I find this to be so negligent of the hotel staff- I'm sure you'll have a lawsuit coming your way when the elevator pulls another extended pause. I also realized there is no service elevator that the staff can use, so they also use the main guest elevator, further causing elevator traffic. Also, the location is just a stone’s throw away from sketchy neighborhoods. You definitely need a car to get around. The only good thing about this place was the convenience of being attached to the Chase Center; other than that this hotel definitely does not exude the Westin quality I used to love and know.
Hyatt Place Newark
4.5/556 avaliações
The hotel is very new and the view is good. Finally, it feels good. It is rare to experience it for a while. The room facing the main street will be a bit dazzling at dawn, but the shading of the curtains is still OK. The location is very good.
Four Points by Sheraton Newark Christiana Wilmington
3.9/5101 avaliações
This hotel is clean and bright! Victoria who was at the front desk is exceptional! Polite, helpful and obviously likes her job! The restaurant has great food choices with an upbeat bar tender who is attentive to all customers! She sings and exonerates happiness. Lobby is welcoming. All staff I interacted with where all polite and happy to answer any questions,Wilmington Delaware is a very nice place to visit!

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Informações sobre viagens locais

Maior preçoHK$6.609
Menor preçoHK$549
Quantidade de avaliações4,488
Quantidade de hotéis155
Preço médio (dias úteis)HK$1.469
Preço médio (fins de semana)HK$1.872