113 avaliações
The Hotel Nelson
Nelson South|0.34km de Archery Park NZ
We booked a family room with 3 bedrooms for 3 couples and 2 kids. The kitchen was quite small for a 3 bedroom family room and one of the rooms was quite small - not even enough space to open suitcases. It was cold and we found that the smallest room’s electric blanket wasn’t plugged in. To top it off there wasn’t a power outlet in the room either. Went to call reception but the phone wasn’t connected to the phone point either. Had to move the furniture to connect the phone and reception staff said the house keeping staff will look into it. I told them no one can add a power point in the room now and they said we can give you an extension cord and try and find an extra heater!!! We were traveling with parents and little kids - extension cord wasn’t an ideal solution. Went up to the reception and at one point the receptionist (who was in training) said she can give us our money back and we can leave. Where were we going to go at night with the whole family??? Eventually to resolve the issue they offered us 3 separate rooms upstairs, at least they had working heating. Next morning while trying to heat up some food, we found the microwave in one of the rooms wasn’t plugged in and there was no outlet for it either!!! Hopefully the hotel invests in making sure their appliances work and have outlets to plug them in. And provide better training to staff so they don’t put the responsibility/shift the blame on each other (reception putting it on house keeping and vice versa).
