Marise
26 de setembro de 2023
When booking this room i rang in advance to see if there was parking available - no onsite parking. A little inconvenient. The staff member informed me that i couldnt book the dates i wanted because there were no rooms available even though the website was allowing me to book the dates i wanted - the dates were accepted and turns out the room was available. A bit confusing.
Upon arrival staff were helpful. The room was was very unclean and had a musty smell of urine and mould. Being pregnant and travelling with my son this was not ideal. The bathroom was dirty and the bed was very hard. Unfortunately i did not think it was on the same street as the night clubs in nelson - it happened to be a saturday night so many drunk loud people in the street close by and right next to our room at the backpackers. I only managed to get 3 hours of light sleep. We had booked 2 nights, i couldnt stay another night, we checked out early and informed the staff of our dissapoin**ent. We were not able to be refunded, we still had to pay for a room somewhere else - they told us because we booked through wotif.co.nz and not directly with them no refund could be given. Do not reccomend this property.
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