MARIA LURLEEN
18 de março de 2024
I was told as an ******* platinum member I would receive a free bottle of wine for my 9 night stay. I nevrr received it so i asked the front desk about it. For my $935 USD / $15,308 MXN peso stay I received a $2.42 USD / $56.25 MXN peso bottle of wine. I found that offensive. There were 3 of us staying in the room and we only received 1 drinking glass and 2 coffee cups which were never cleaned or replaced. Ice machine never worked so we constantly had to ask room service. Phone in room stopped working on the 4th day and never worked for the remainder of the stay. Walls are thin so was kept awake all night by drunken neighbors singing at ungodly hours of the morning. We have stayed at this property multiple times in the past but will never stay here again. The only positive was the friendly staff which made our stay bearable. They should not be on *******s list if that is how they honor the amenities and treat you at a supposed VIP property.
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