Hotéis Ibis em Montpellier

If you’re coming for one night on a business trip it’s absolutely fine. I thought the staff were polite, the bed was comfortable and the shower was good and the dressing gowns in the room Are a nice touch. Nice roof terrace I thought breakfast was overpriced for what it was - could have been a better selection. Bit weird that the toilet is separate to the main bathroom and the tea/coffee selection in the room isn’t very good. The room was also on the small side - not tiny but it felt a little small to me. Thought it was priced OK for business but not a good value option. I just think a few little tweaks would make it better - I feel like it’s trying to me a premium hotel but not quite making it

The room was as spacious as advertised. Bed area separate from living area. Small bathroom but the good thing was WC and bathroom were separate. Compact but fairly well-equipped kitchen also completely separate from living area. Room was at the side of the building so only view was over a lane way, at least there was a nice balcony. Covered market over the road had pretty much everything needed for self-catering, including one of Montpellier's best wine stores. Close to CBD but not ideal for walking, fortunately the tram is right outside, frequent and inexpensive. Staff were quite good. But some simple requests weren't able to be met (eg. I asked for an extra pillow but there were none available). OK, but didn't feel quite as well looked after as we might have hoped.

All aspects were good. The location was good, close to the central train station and three tram stops away. The hotel was clean and the staff was friendly. Except for the last night when the door card didn't work.

Communication with this hotel was good before arrival. We asked for a Superior double room on the first floor and this was provided for us. It was a large room with excellent air conditioning, comfortable large bed and pillows. Shower was excellent with hand rail for support. We were provided with two bottles of water on arrival, one bottle of water on the second day and nil bottles of water on the third day. Why? Toiletries that were used were nor replenished. Why? Tea bags that were used were not replenished. Why? The toilet area is separate to the bathroom area. You have to leave one room to go to another to wash your hands. The door to the toilet make a pretty awful creaking sound when opened and closed, disturbing my partners sleep at night. Housekeeping should be reporting these type of issues. The bathroom area has a glass wall. It does not give 100% privacy. When you switch on the light to wash your hands during the night, the whole bedroom lights up. The batteries for the remote control for the TV in our room were dead. Reception could not find any replacement until Daniel stepped in and gave us the ones from the reception remote. We found Daniel to be an excellent worker, tuned in to his customer needs. We were staying for 3 nights on a bed and breakfast basis. The breakfast offering never changed over the 3 mornings. It was pretty boring and we have had better. One staff member, a lady with bandana, took exception to me taking a tea spoon from a box on the counter, so I could stir my tea. I had used the one originally given to eat a yogurt. I felt like a school child. The same lady when cleaning off the breakfast tables would examine the cutlery to see if they had been used, if not she put them back on the table for the next person. Despite the above, we enjoyed our stay in the hotel. Reception staff were very pleasant. We liked the old world decor. The hotel is situated a few minutes from the train station.

Catastrophic: air conditioning that doesn't work, refrigerator in pantograph, no water at my arrival at 16h .... No responsible, only young trainees who tried to do the best by offering free drinks, The hotel was very comfortable and very comfortable. And the next day when you leave: no excuse presented.

The friendliest staff so helpful our room was upgraded and everybody in reception, bar and restaurant were super efficient and gave great service Excellent facilities and location The rooms are amazing food in bar and breakfast 5 star. Stay here you will not be disappointed

Pleasant and comfortable rooms. We regret the absence of a coffee machine in a hotel of this standard. Staff not very attentive (I reported a concern with my reservation and no solution was sought).