"Para mim, nada era particularmente mau, é isso.Tudo estava bem, confortável, aceitável...mas não consegui que “WOW, este é um hotel 5-star!” sentimento. A sala estava espaçosa e confortável, mas fiquei bastante surpresa por a seleção de chá se limitar a Lipton, com Nescafé para café. Eu teria apreciado UMA seleção ligeiramente melhor, talvez Dilmah ou algumas variedades de chá. Pode parecer um pequeno detalhe, mas estes pequenos toques contribuem realmente para a experiência geral de prémios. Pequeno-almoço?Está bem.Pessoalmente, EU esperava um pouco Mais variedade de um hotel 5-star. - Está bem, está bem. - Sim, sim. Gym? Ver?Muito bonito. 🌅"

"Excelente experiência no Imperial Palace Hotel.Chegada rápida, instalações bem mantidas e serviço cortejo.A localização central do hotel em Miri torna-o muito conveniente para viagens de negócios e lazer."

"The hotel is in a great location, and the room was clean and comfortable. Those are definitely the highlights of my stay. Unfortunately, the service and overall experience fell well below expectations. The biggest issue was the parking. My vehicle couldn’t fit into the mechanical parking system, so I was instructed to park by the roadside instead. Eventhough I wasn’t able to use the hotel’s parking system, I was still charged RM10. Later that evening, I decided to use the hotel’s premium parking, which costs RM70/day. I asked if the RM10 I had just paid could at least be deducted from the premium parking fee, but my request was declined. It didn’t seem fair considering I had no choice but to park outside because my car couldn’t fit into the mechanical parking. After contacting management by email, I was informed that the RM10 charge should never have been applied in the first place, as roadside parking was supposed to be complimentary for guests in my situation. This was apparently a mistake by the front desk. What was frustrating was that I had already explained to the front desk multiple times that my vehicle wasn’t even parked in the mechanical parking system, yet I was still asked to pay. The premium parking arrangement was also poorly managed. There were no staff available to assist with moving the cones, and on one occasion, my car registration wasn’t even on the parking list. Several times during my stay, I had to ask different staff where I was supposed to park because no one seemed to know. Housekeeping was another disappointment. I requested room cleaning at the front desk in the morning and specifically informed the staff that I had accidentally left the “Do Not Disturb” sign on my door. Despite this, housekeeping never came to service my room. To the hotel’s credit, management handled my complaint professionally. They refunded all of my parking charges and offered complimentary breakfast as a gesture of goodwill. However, while I appreciate management’s effort to make things right, the multiple service issues throughout my stay had already left a poor impression. Personally, I would not stay here again, especially if I’m driving. A good recovery is appreciated, but it doesn’t undo an experience that could have been avoided with better communication and service from the front desk."

"Belo hotel limpo à frente do centro comercial e restaurante. O Wifi é forte, a sala é limpa, o Ponto de Energia é forte e confortável. O WC vem com toalhas, fica de novo. Só o problema não é estacionamento gratuito."

"Bom lugar."

"- Muito bem."

"O serviço de Frente é amigável e útil."

"O quarto estava limpo, confortável e bem mantido, o pessoal estava amigável e útil Ao Longo Da minha estadia, e o Ambiente geral estava confortável e relaxante. A localização também era conveniente, o que tornou a viagem mais fácil.Em geral, é uma boa experiência e eu estou certa de que vou ficar aqui novamente."

"Eu tive UMA boa estadia com minha família.A suite familiar reservada é espaçosa e tranquila com UMA vista fantástica sobre a cidade de Miri.O pequeno-almoço é bonito e gostado.Para destacar, o pessoal é UMA excelente ajuda e gentil para ajudar com as nossas necessidades. A localização é também estratégica e conveniente com boas instalações, pelo que a limpeza poderia ser melhorada, porque há tintas no tapete, tapete e sofá."