Rio Monolocale

Я категорически не рекомендую связываться с этим объектом! Заселение проходит онлайн при заполнении формы, которую должны были направить по электронной почте. Адрес электронной почты был направлен по WhatsApp, но письмо не пришло. Писали, звонили весь день, игнор полный, но сообщения и звонки никто не отвечал. Хозяйке плевать на гостей!!! Только после обращения в службу поддержки Trip письмо было получено. Но после этого беды не закончились! После регистрации пришел код от ящика с ключом, удалось попасть в дом, но ящик был открыт и ключа от комнаты не оказалось! Весь вечер был потрачен на переговоры через поддержку, потому что напрямую представители отеля так и не отвечали! Попросили подождать, якобы хозяйка должна приехать и привезти ключ, пришлось ждать еще несколько часов! Но она так и не приехала!!! К счастью бардак в этом отеле на этом не закончился и удалось попасть в соседнюю комнату, ящик с ключом от которой был плохо заперт. Я заселился незаконно в посторонний номер и только благодаря этому я не остался на улице. В 11 часов вечера поддержка сообщила что я могу остаться в этом номере, а хозяйка так и не приехала!!!! Целый день из двух в Милане был потрачен на заселение, не говоря уже о том сколько сил и нервов было потрачено!!! При этом каким то образом компенсировать мне все это отель отказался! Ни в коем случае не связывайтесь с этим объектом, рискуете остаться на улице!!!

Tutto perfetto

Booked for two nights and the room was double booked so I personally had to sort the problem out which ended up costing me and extra €100. Tried ringing the owner couldn't get hold of them, then eventually when the other people did manage to get in contact with the owner, the owner told her that they will ring her back but never did. Luckily I was there when the other people who was also booked into the same room was there or I wouldn't of been able to get my passport, meaning I couldn't get home. It's advertised with a balcony there wasn't no balcony. Before my stay the owner was contacting me regular but as soon as I had a problem couldn't get hold of the owner and still haven't been able to. It's been 5 days. If you are thinking of booking this place. There is so many better option this is the worst place I have ever stayed on a trip.

Inizialmente impossibile raggiungere telefonicamente l’host al numero indicato: non rispondeva nessuno. A onor del vero dopo aver digitato un numero per le emergenze abbiamo ricevuto risposta è siamo stati ricontattati dalla segreteria. Ci è stata fatta la cortesia di poter lasciare i bagagli prima dell’operato previsto per il check-in. Cuscini macchiati, bidet con perdita, acqua del soffione della doccia regolata con non poche difficoltà. Comoda l’apertura di portone e porta gestite da app.

Needs to be taken off of market. It would be embarrassing to give this studio for free to refugees. All furniture is falling apart and some are safety hazard. One drinking glass in the entire apartment. Shower is the plumbing pipe sticking out of wall.Full of ants. Horrible. See the pictures

CI HANNO FREGATO I SOLDI. Siamo arrivati alle 15 , orario in cui potevamo, dopo aver fatto tutto la prassi del check in on line e ricevuto il link di accesso, poter accedere alla camera ma era ancora o già occupata da altri clienti. Dopo circa 2 ore di attesa, con due bimbi piccoli, ci chiama un tizio maleducatissimo dicendoci che nn poteva essere rimborsata quindi nn solo abbiamo acquistato un'altra camera ma abbiamo anche perso tempo dai carabinieri.

I did not have a good experience with checking in because I did not have wifi connection. If you do, I think it would be better and make sure you check in in advance and read the instructions carefully. I did not have internet connection, which you need in order yo get into the building. They said I can press a buzzer but there wasn’t one identified as Rio Apartment. They did not say what floor and there is no door number. I had to knock on neighbours doors but they did not help much. They gave me the wrong wifi number so I had to turn on my roaming to call them, which incur charges. The apartment was okay, it was warm but very minimal. but it was very noisy and white thin curtains that did not block out the light.

STAY AWAY from this apartment/host. Place is dirty. So noisy at night and poor management. We are supposed to check in after 3pm. When we get there. Room is dirty. Not even done cleaning. Staff rushing to clean it. Simply wipe out table and floor. Waited like an hour to get inside of that dirty room. Bed is horrible. Mattress is like 1970s. So disappoited with this booking. ******* should not let those host on their plafom.

The property owner was rude. When you arrive the property you do not know which are the room you will be standing. When the time is up for checkin at 3pm I’m able to open the unit door by the app they has sent to me but then another family is also able to open the same room as using their app. So we all do not know who’s this room belong to? Call up the owner and it was rude she said you just go out and go out the room someone will bring me to another room. The moment I went into the other room it was so dirty and did not clean up the room after the last guest left. I got to wait till 3:45pm to have my room ready. The ducking room got no aircon and wifi cannot find the same wifi name as provided. This property cannot be rent from ******* this will damage your brand name. I fully do not recommend anyone to stay.