Ostello Bello - Milano Duomo

Esta foi minha segunda vez hospedada em uma propriedade Ostello Bello. Ainda assim, foi uma ótima estadia, mas o Ostello em Como pareceu muito melhor em comparação.

O serviço é muito bom, com refeição e bebidas de boas-vindas gratuitas. No andar de baixo fica o bar, onde todos sentam e conversam sobre o jogo de basquete do escritório. É muito aconchegante e descontraído. Vale a pena a experiência.

Located on the shopping street Via Torino, just a 10-minute walk from Hostel Duomo. I stayed for 3 nights. My room was on the first floor. First of all, I’d like to mention that this place doesn’t feel like a hotel with a bar inside; rather, it feels like a bar with a hostel inside. Especially on my floor, I could hear the noise and music from downstairs until late at night. I’ve experienced that hostels are social and lively places, sometimes noisy, but the noise here isn’t the typical hostel noise— IT IS BAR NOISE. It seems like the hostel is more focused on attracting customers from outside than creating a social environment for its own guests. The use of a digital key card on the app is innovative, but having to use the app every time to access the stairs, elevator, and room can be tiring. Although it’s not the hostel’s fault, on two of the nights I stayed, there were two different people in the room making a lot of noise and behaving rudely towards others. I reported this to reception through the app, but it took them a long time to respond. If a quick reaction isn’t going to happen, then what’s the point of using this app? The metal storage drawers under the bunk beds make a lot of noise—they should have been made of wood. Aside from the bar area, there was no one on the terraces or in the kitchen. It really feels more like a bar than a hostel. Gotta admit I liked that the kitchen was well-equipped, with power outlets and snacks available. Cleaning outside of the bathroom areas was done haphazardly and carelessly. I also noticed several guests lying on their beds without putting on sheets and pillowcases. In my opinion, the cleaning staff should ensure bed linens are set up before check-in. The duvet smelled unpleasant and should have its own cover as well. Lastly, I had to wait 15 minutes at check-in. The receptionist decided to escort the guest before me to their room without even asking for my permission. I’ve never seen a receptionist escort a guest to their room at any other hostel. Fortunately, another staff member came and completed my check-in. Other than the location, there was nothing positive about this accommodation.

Excellent stay, friendly staff and great location 10 mins walk from duomo

Good hostel! Clean, free food and friendly staff. The location is nice as well. I recommend to try this chain of hostels in other Italian cities.

Average