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5 star

Sheraton Mendoza Hotel
4.2/5101 avaliações

Sheraton Mendoza Hotel

Mendoza City Center Mendoza|1.8km de Lago del Parque Central
Partner and I celebrating with what was supposed to be a trip of a lifetime for a 10 year anniversary. Due to COVID-19 overreaction I've never seen a stay go from so great to absolutely terrible in such a short space of time. On check-in and first day, it was perfection; staff were really friendly, we were upgraded to a club level mountain view room, provided with a complementary bottle of Chandon, breakfast excellent, executive lounge with free savory snacks & wine, great room and location. However found this good news was to be extremely short lived as things rapidly deteriorated that we couldn't wait to get out - not just the hotel but Mendoza in general. We had been following the news closely so knew of developments and the country entry limits /14 day quarantine etc. As Canadian residents with UK passports (haven't been back in 3 yrs) and being in South America for over 3 weeks we were fine under the current criteria. However we got back from a tour on the 2nd day with a note in our room saying that we need to be confined to our room for the rest of our stay despite no questions prior, using all hotel facilities and having the passport as proof. The note also asked us to send a random immigration phone number pictures of our entry stamp /passport as proof. Before breakfast we Whatapp'd the pictures as asked then went downstairs, however almost immediately some burly, meathead security guard pounced on us as soon as we left the elevator, saying we needed to go back to our room asap, to have breakfast in our room and wasn't allowed in the breakfast area limiting to only 50 people (yet letting in all other Spanish speakers without even a word - it was clear xenophobia). We eventually resolved with the guest svs mgr fortunately when the immigration number confirmed we were fine after a lengthy exchange. All of this would have been cleared up had they looked at our entry stamps from the start instead of jumping to conclusions based on Passport issuing country alone. For the remainder of the stay service was stripped down completely (e.g. select from menu instead of buffet), staff may as well have worn hazmat suits and place felt deserted. Who knows how many people were locked up in their rooms. For the rest of our stay it was absolutely terrible, Argentine's stare a lot, but you could see they had nothing to do but gossiping about us like a walking virus everywhere we went - seeing a hundred eyes from housekeeping to the lobby staff. It was so unpleasant and felt completely unwelcome. I'm not fully pinning the blame on Sheraton, as a lot was out of their hands - but made the situation 10 times worse and should realize who the source of their wages are when treating customers. We invested a lot of money into Argentina but based on this experience not sure if I want to visit ever again.

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Buscando hotéis perto de Lago del Parque Central? Compare tarifas e avaliações para encontrar a estadia ideal.
NH Mendoza Cordillera
3.7/565 avaliações
Mendoza City Center
Very good hotel well located, with very friendly and helpful staff
Laerte Hotel Mendoza
2.4/57 avaliações
Mendoza City Center
Amazing clean rooms and great services recommend honestly thought it would be hot dog crap but were the best stay I ever had. The Hotel is also in a great location with many activities to do around it which makes it easy to get back to my room.
Grand Hotel Balbi
3.7/53 avaliações
Mendoza City Center
The hotel is located in the centre of Mendoza. It is many years old and is very careful everything. Breakfast is very complete and all the good good quality. The pool is impecable.Como suggestion would have q modernize it a little. Perhaps starting x resters, the uniforms of the gastronomic staff (use a box and a powder board color), the TVs who are over 15 years old and some tapeted that although not scrapped are from the last century. The hotel is a very good hotel, and it is a very good hotel.
Urbana Suites
4.1/56 avaliações
Mendoza City Center
Excellent rooms, very good staff attention, a little bit of breakfast cosy for a hotel of this kind, you have to wait for them to serve and what you have to interface is poor given the price.
Hotel Cordon Del Plata
3.4/545 avaliações
Mendoza City Center
The hotel Cordón del Plata is in a disappointing state!!! It is not worth paying one cent for that place! The bathroom was rough, the bathroom was horrible (all jumped) we had to ask 20 times to rest toilet paper and towels because when we entered the room there was no. All was rained in my room TV ... The towels were all out of the ground: you hang the towel and the towel dropped down to the floor. A shame. The Internet service was like the demon. Pessimous. The hotel was very comfortable and very comfortable. At the beginning, I didn't get a lot of cheese. They're all kind boys, but too young those in the shower. I never saw a more adult and better placed manager. Until I had to ask you to change our room, or to send us to the Hotel that they have just in front (HOTEL M) because I couldn't make my children sleep in a room with a cucumber!!! Finally, I managed to pass us the last two nights to Hotel M, which is a little better, more modern. I humbly suggest you look for another better alternative and the tourism companies do NOT send passengers to the Silver Cordón, because I think it is an hotel to close, close, smoke and re-model urgently. I don't think how a so stupid place can be enabled and functioning as if nothing. And I don't think people can enjoy that place I describe objectively and without exaggeration. We have a very bad memory of the 2 nights we spent in such immunity. MUY FOO. I hope the tourist operators can find better options for tourists. I am not going back to Hotel Cordon del Plata.
Le Montreal Apart Hotel
4.6/527 avaliações
Mendoza City Center
The hotel is perfectly located in the heart of the city, and the hotel is perfectly located in the heart of the city. The service was wonderful both by the manager, Florence, by the reception boys and cleaning staff (masters). All requests were answered. All very careful and always ready to help. Excellent location. Silenceful and very close to the center of Mendoza.

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