Hotéis perto de Stonebridge Wild River Reserve, Marlborough

On arrival there was a delay with checking in as my booking could not be found. I arrived 3 minutes before an online work commitment and was told it's up to me to call my agent because they did not have the booking, despite me being able to show a confirmation. Informed that I could not afford to spend 20 minutes on the phone with them. After a while they then realised another staff member already checked me in. I would imagine that staff is trained to first check all possible scenarios (arrival list, in house list, cancelled booking, no show, etc) before inconveniencing and worrying the guest. Stayed in room 229, large pink stain on the carpet, carpet is up for replacement. Bathroom was ok, but shower dial is loose. When changing temperature it takes 20 seconds for the change to pull through the shower head so for a first time guest was playing around with it and found it challenging to get the temperature I wanted. Showers in mens changing room in the pool need work. Silicone around shower entirely moulded. 80% of the lockers are out of action. Jacuzzi was not working. Bedside light bulb not working. Maid walked into my room a little after 9am. She has no right to enter print to my check out time. breakfast was so so. Asked for poached eggs. A plate with two watered down poached eggs arrived which tasted far too strongly like vinegar which was clearly used in the water to prepare them. No croissants, pain au chocolate or bread available for at least 5-10 minutes and despite 3 staff they only replenished when they were informed by guests and did not notice themselves.

We stayed here for a weekend break. The initial greeting from Ash on arrival was lovely - warm and friendly. We had room 3 which is a small double with en suite. It is well furnished with 2 chairs and a reasonable view across a grassy open bank. The room was well decorated and furnished. Good quality tea/coffee in the room. The rooms are situated away from the main building so nice and quiet, apart from other guests. The full English breakfast was gorgeous - well cooked and a great start to the day. Great coffee too. Small downside - no cereal/fruit/yogurt options, although granola or krispies were available on request. Although we didn't eat in, I think it would have been a great experience. I did have a pudding on arrival on the first night - rhubarb and custard. Don't be fooled by the name. It was a confection of mousse, hidden in a glazed shell and beautifully decorated with Italian meringue. It was glorious! At night the skies around are very dark with little light pollution so beautiful views of the stars and the milky way. Service was a little slow at times but Ash works long hours and is always willing to help. Would definitely stay again.

Overall its worth the price. Only one downside, which the bathroom was a bit outdated with poor shower pressure. And we chose this hotel at the first place only because of the air conditioner, and it functioned well. There was a big carpark outside the hotel and staff members were friendly.

Clean and basic no frills hotel. One staff member completely ditsy, no help at all. The others all fine. Rooms at the back are a bit quieter and you might spot a rabbit or two. Services are nice and modern, but never known Burger King to charge for ice in your drink anywhere else 🤷🏼‍♂️.

I’ve knocked one star off because, as some other guests have also mentioned, service in the bar and restaurant can be slow and it did feel like they were perhaps missing a front of house member or two. We didn’t eat other than breakfast as we didn’t fancy the menu but not a problem as there are loads of eateries in Hungerford. The room, in the annexe, was fantastic, far better than we were perhaps expecting as the price was very good. Breakfast was lovely and served speedily!! The staff we interacted with were very nice. Parking is free, and plenty of spaces. All in all a great stay and we will certainly be back.