Hotéis em Luz com Airport pickup service

A brilliant holiday complex particularly for young families. We had a lovely 3 bedroom house with pool,.it had everything we could possibly want for a relaxing holiday. We are in 2 of the restaurants at the resort and we're very impressed by the friendly, professional staff who couldn't do enough for us and really interacted with our granddaughter. Concierge service was fantastic when our key cards stopped working but this was very quickly remedied. So thank you for a fantastic resort

Warm service, excellent location, large hotel, large suite area and large balcony. The facilities are slightly outdated, and the style of the rooms is obviously a decades-old hotel

Everything was fine, the room was clean and well-equipped, the staff was friendly, and the breakfast I brought was delicious. Unfortunately, the sea view room cannot see the sea.

We have just stayed here for a week to celebrate my husbands 50th birthday, the hotel was so fresh, clean and very modern. The staff were very helpful and so friendly, they even gave us champagne and a cake on my husbands birthday. We had a deluxe sea view triple room and the view was absolutely stunning. If I had to say anything negative it would be to say there are no drawers for clothes, just shelves and a wardrobe, there was coffee cups and a kettle but no spoons, also just be careful when booking as not all rooms have balconies, some are very small so just double check if this is important to you. The pool area is beautiful and very peaceful and the bar food was delicious.

From the very beginning when we arrived at this Hotel 23rd September 2022 the lady on the Reception was very professional and welcoming. We arrived just after 12.00 hrs and the lady advised that our room may not be ready but she still made a telephone call to housekeeping. Unfortunately it was not ready but we were able to store our cases and go and explore. When we returned back the room was ready, the porter took our cases to the room and it was perfect, room 31 overlooking the pool, very clean, modern and well equipped for our needs. The following morning the breakfast was amazing and I mean amazing I have never seen a hotel accomodate every taste it was absolutely fantastic. I cannot comment on the restaurants available because we like to eat out to taste the culture of the area we are visiting. The pool area looked lovely but we are not pool people we like exploring but that is our choice. We did on return from our days out sit on our balcony which was spacious and had a lovely view of the pool. In the mornings we did see how the hotel pay attention to detail with the cleaners out cleaning the beds and pool area. We did have a drink the bar area one evening which was reasonably priced and it is a lovely area to relax. I would have no problem in recommending this hotel to my friends and family in fact we are looking to book again next September.

The hotel is again great, nice rooms, friendly helpful staff. Maintenance is still lacking a bit, although some progress was made. Due to lack of rain/water the golf course is dry and golf is played on the roots of the grass. Last year october it was green with large dry patches, this year it is just dry except for the greens. Looks like the effect of climate change is increasing and next year October we will not come again under these conditions.

A truly great experience!! Room was comfortable and housekeeping excellent. Well placed with a view of the Marina. The highlight of each morning of my 5 night stay was the Breakfast. Fantastic choice and everything well cooked and presented. The staff, particularly the trainees, were always friendly and obliging. I couldn't fault anything about the Breakfast at all. The situation of the Hotel was ideal for me but might not suit everyone as it was sited out of the Town. A beautiful beach was adjacent to the Hotel and even out of season there were a variety of Restaurants nearby. All staff, the Receptionists, Restaurant staff and Housekeeping were outstanding, always greeted me with a smile and very helpful.

I would love to give this place a poor review to put people off going so I could keep it for myself but that would be doing the staff a real disservice. I can't fault this place at all- the place was spotless inside and out and the rooms were well equipped with fridge ,safe and air conditioning and lovely hot showers. The breakfast had something for everyone and changed each day. The staff are the real star of the show though and nothing is too much trouble. We mentioned we were looking for worry beads and the next thing we knew one of the waitresses at breakfast went across the street and brought back a selection for us to choose from and purchase from the shop opposite. Special mention to Ioanna who was so friendly and up for a laugh she really made our holiday. Great Central location but quiet with a lovely small pool and pool area. Can't wait to come back!

This is the email I have sent to the hotel manager on return to UK, I would stress that the apartments, complex, restaurant and staff are superb, but you can see what spoiled an expensive week for me . Dear Manager   I would like to thank you and all your staff for a lovely stay in your apartments. My husband and I stayed in apartment 211 from the 10th of September for 7 days. The apartment and complex are very pretty and always clean. The food in the restaurant is well priced and excellent quality. However, I would particularly like to thank all your staff from the maids to the receptionists and the restaurants and bar staff. They are all very helpful and very polite and are a credit to your apartments. We would like to thank Ines as she tried to deal with a slightly distressing problem. You may be aware that in the garden area outside room 211 there is an injured seagull. It cannot fly and was killing the smaller birds for food (which was not pleasant to see and hear – I couldn’t sit out on the balcony), it was also distressing to see the seagull struggle for food and water. Ines tried to get the relevant authority to come and collect the bird but they hadn’t turned up when we left. Of course, now with the terrible wildfires they will be even more stretched. I wanted to ask the management if they could look at this situation and try to resolve it , even if it means paying for a vet to attend and take of the seagull. We loved your apartments and would like to return but at times it  Dear Manager   I would like to thank you and all your staff for a lovely stay in your apartments. My husband and I stayed in apartment 211 from the 10th of September for 7 days. The apartment and complex are very pretty and always clean. The food in the restaurant is well priced and excellent quality. However, I would particularly like to thank all your staff from the maids to the receptionists and the restaurants and bar staff. They are all very helpful and very polite and are a credit to your apartments. We would like to thank Ines as she tried to deal with a slightly distressing problem. You may be aware that in the garden area outside room 211 there is an injured seagull. It cannot fly and was killing the smaller birds for food (which was not pleasant to see and hear – I couldn’t sit out on the balcony), it was also distressing to see the seagull struggle for food and water. Ines tried to get the relevant authority to come and collect the bird but they hadn’t turned up when we left. Of course, now with the terrible wildfires they will be even more stretched. I wanted to ask the management if they could look at this situation and try to resolve it , even if it means paying for a vet to attend and take care of the seagull. We loved your apartments and would like to return but at times it wasn’t the most relaxing holiday knowing an animal was in pain and distress. Perhaps you would consider this issue and aim to fix it  even if it means ensuring the seagull

Omg what can we say. Love love love this place. 5 stars all round. Breakfast was amazing. Evening meal even better. We have stayed in lots of places over the world but this was by far the best service and food ever. Nothing was too much trouble. Lluis, Sunny and Sanni omg we loved you guys. Thank you so much for spoiling us and making our stay just perfect. 5 star service. We will be back. Love to Any in the morning was nice seeing your smile everyday . Apologies if I did not get everyone’s names you were all amazing. Janice and Tony