Courtney
6 de março de 2024
Extremely disappointed in our stay at this hotel. I booked 2 rooms for a trip with friends and both rooms had issues. For one, the air conditioning units in both rooms were inconsistent and woke us up multiple times with temps between 65-75 despite being set to 68. Also, our room had no shampoo and our friends had no toilet paper or body wash (communal style soaps). It took over an hour to get those delivered. As far as cleanliness, there was a used lotion bottle in our room (set on the counter for us) and mildew in the shower. It also appeared they used queen sized bedding on a king sized bed as the corners would not stay and kept coming off exposing the mattress underneath. The only benefit to this hotel is the location. When coming back to Louisville, I would not stay, nor would I recommend anyone stay at this hotel.
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