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5 star

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M Hotel Ljubljana
4.2/549 avaliações

M Hotel Ljubljana

Ljubljana|1.7km de Spominska soba Ivana Cankarja
This is a little story about how important is front of house and that customer service is essential to run a hotel. I can assure I am not a Karen in any way and I am not easy to be annoyed. We came on a business trip for 1 night only, exhausted from the car ride from another side of Slovenia. We came about 5 pm, with 20 degrees and full sunshine outside beaming through glass windows of the hotel. Although it says the hotel has air conditioning after we informed the reception that it doesn’t work, our receptionist ( who looks like she had a bad day) explained that IT IS WINTER. And the air conditioning is not turned on in the whole hotel. Use the windows instead. We then dreamt about the coffee. Not a single kettle to use in the whole hotel, restaurant closed. We couldn’t even buy a bottle of water (no water in the room). We went to town. We received a parking hob with a £20 deposit for the parking space and at night before our very busy departure I wanted to return it. I have been told that I have to unpark my car in the morning, put the parking block up, LEAVE THE CAR IN THE MIDDLE OF THE STREET with no alternative parking available, get myself back to the hotel desk and then give it back. When I said it is quite problematic to do in the morning this way I would like to return tonight, I got reprimanded, rudely, that I have to do it otherwise my deposit will not be given back. I then heard her slagging me off in Slovenian when I was waiting for the elevator. I hope someone takes notes for the staff training… The room was clean and cosy, slightly small to my liking but good value for money.

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Buscando hotéis perto de Spominska soba Ivana Cankarja? Compare tarifas e avaliações para encontrar a estadia ideal.
Family Guesthouse GreenSLO
3.7/521 avaliações
ATTENTION !!! Nous avons réservé deux nuits sur Ljubana dans cet hébergement, dans un premier temps via booking, ma carte étant refusée (en cause une opposition car celle-ci a été piratée), j’ai donc directement appelé le propriétaire afin de refaire une réservation et donc lui donner une nouvelle emprunte bancaire. Nous avons été débité du montant et même 100€ de plus qui était annoncé sur booking !!! Tout a été confirmé, nous avons reçu une confirmation ainsi qu’un lien avec nº de réservation, 3 semaines avant notre arrivée. Arrivées depuis Bohinj vers 18h30 et fatiguées de la route, le propriétaire nous ouvre la porte de façon très désinvolte, pas vraiment digne d’un accueil. On comprends qu’il faut un code pour accéder à la résidence et notre incompréhension semble le déranger. Nous nous annonçons en lui donnant notre nom et nº de réservation. A son visage nous savons immédiatement vu qu’il y a un problème ! Il nous explique qu’enfaite notre réservation n’a pas été prise en compte et de surplus que c’est de notre faute ! Je lui explique que travaillant dans l’hôtellerie la faute ne nous revenait pas mais que c’était lui qui n’avait pas fermé sa chambre avec booking quand il a pris en compte notre réservation ! Vous l’aurez compris, nous sommes face à un surbooking ! En plein été alors qu’il y a très peu d’hébergement sur la capitale ! Je lui explique qu’il doit absolument nous reloger ! Il fait mine d’appeler un confrère et nous explique qu’il n’y a plus de place. Il m’explique qu’il nous rembourse sur le champs et je comprends aussi qu’il ne compte pas faire plus d’efforts pour nous reloger. Je lui montre que sur booking il y a des hébergements et qu’il doit nous reloger. Sur quoi il refuse en me disant que je suis particulièrement osé de lui présenter un hôtel 4 étoiles ! Je lui demande alors de trouver la même prestation qu’il propose ! Sauf que vous l’aurez compris il n’y avait plus rien à moins de 200€/nuit. Nous insistons et il refuse et ne reconnaît absolument pas son erreur, il nous dit même que c’est de la nôtre ! Il nous propose la ‘petite’ chambre de sa fille, et nous lance qu’elle ira dormir dans un camping ! Très honteux de sa part ! Il finit par tourner ses talons et courir vers des escaliers en nous laissant en plan, sans solution ! En lisant les précédents commentaires, je comprends que je ne suis pas la seule, il y a un mois quelqu’un s’est retrouvé dans la même situation. Morale de l’histoire, il faut se méfier de cet homme et de cet hébergement. ATTENTION !!!
Hotel Emonec
4/562 avaliações
This is a really nice little hotel in the heart of Llubljana's historic centre. Our room in the annex at the back was spacious and well-equipped for a three-star hotel. The staff helped us organize affordable parking (no easy feat in Ljubljana!) and located a restaurant for us (many were closed because of the Covid crisis.) A really pleasant stay
Exe Lev
4.2/591 avaliações
I stayed at the Union Hotel before. In comparison, this hotel has a lot of new facilities, modern feel, and very cost-effective. I like this hotel in terms of the environment. The Union’s breakfast is excellent
M Hotel Ljubljana
4.2/549 avaliações
This is a little story about how important is front of house and that customer service is essential to run a hotel. I can assure I am not a Karen in any way and I am not easy to be annoyed. We came on a business trip for 1 night only, exhausted from the car ride from another side of Slovenia. We came about 5 pm, with 20 degrees and full sunshine outside beaming through glass windows of the hotel. Although it says the hotel has air conditioning after we informed the reception that it doesn’t work, our receptionist ( who looks like she had a bad day) explained that IT IS WINTER. And the air conditioning is not turned on in the whole hotel. Use the windows instead. We then dreamt about the coffee. Not a single kettle to use in the whole hotel, restaurant closed. We couldn’t even buy a bottle of water (no water in the room). We went to town. We received a parking hob with a £20 deposit for the parking space and at night before our very busy departure I wanted to return it. I have been told that I have to unpark my car in the morning, put the parking block up, LEAVE THE CAR IN THE MIDDLE OF THE STREET with no alternative parking available, get myself back to the hotel desk and then give it back. When I said it is quite problematic to do in the morning this way I would like to return tonight, I got reprimanded, rudely, that I have to do it otherwise my deposit will not be given back. I then heard her slagging me off in Slovenian when I was waiting for the elevator. I hope someone takes notes for the staff training… The room was clean and cosy, slightly small to my liking but good value for money.
Urban Boutique Hotel Center
4.4/580 avaliações
Especially worthy of collection, very amazing, all details are very good. In the central area of the city, everything is convenient; very close to the central bus station, it is easy to arrange city access; a restaurant with local Slovenian dishes on the main road from the hotel is very affordable and delicious. The breakfast prepared by the hotel staff is exquisite and varied. The room is a suite, convenient to use, quality, kitchen and direct drinking faucet. In short, especially recommended!
Four Points by Sheraton Ljubljana Mons
4.5/568 avaliações
Good location for getting to Ljubliana, or catching the freeway for excursions. Free parking onsite!! Rooms were good and had all the basics. If you can upgrade to a suite, they are great. Sauna was hot, clean and not another person in sight. Breakfast has many options, both hot and cold. Omelets can be made to order and are served hot! One morning we were surprised with octopus ”carpaccio” - delicious. The best surprise was when we were not motivated to leave the hotel for dinner - so we tried the Robin Restaurant - the hotel's main restaurant. We were hesitant but found all of the food freshly prepared and at a high level of quality. The service was excellent too and our server knew the menu and dish contents as if she herself were preparing the plates! The prices were very reasonable for the food that was served - on hot plates - as it should be! Highly recommended!!

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