Usuário convidado
16 de abril de 2024
When we arrived at the hotel they didn’t have a specific room ready for us. We arrived late, at around 23:30 or so but I had called the hotel that morning to let them know. They gave us a room, and when we went up to it there was people in it. Firstly, this shows a terrible level of organisation and also a lack of care towards people’s safety staying in your hotel. If someone walked into my room like that at midnight I’d be terrified. When we returned to the front desk to get this sorted your staff didn’t even apologise until prompted. We had to wait about 15 minutes, after which we were given a room that we were only allowed stay in for one night and were told we had to move rooms the next day. The room we were put in wasn’t even clean, there was hair in the shower stuck to the wall and the shower curtain was mouldy. The second room we were put in smelled terrible. I booked this trip two months in advance, a room should be assigned and none of these issues should have occurred. I will never be staying in any travelodge again.
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