Usuário convidado
13 de maio de 2024
NB - I'm being generous by giving 4 stars, but it's not possible to give 3.5, and it was better than a 3. IHG hotels are my first choice when I travel, and I was looking forward to trying the new Halyard property in Liverpool where we had concert tickets. The public spaces are lovely - light and airy with attractive furnishings. The bedrooms are, for the main, very nicely appointed. Large fluffy towels and a selection of proper wine glasses were particular plus points. We didn't hear any noise from outside, though that may have been because it was Sunday night. The bathroom is rather oddly constructed (sink outside and clunky sliding door), but full marks for not installing any glass panels as this is so annoying at night! We had dinner and breakfast in Voyager restaurant and both were really good - the small plates menu is worth going for even if you're not staying at the hotel, and it was a pleasant surprise to see a very reasonably-priced wine list. Service was impeccable and definitely enhanced the experience. Where it fell down for me was that there was no upgrade (it was Sunday and very quiet), or other recognition of IHG Diamond status. If The Halyard wants to attract current IHG members, it needs to get on board with this, as I'm not the only reviewer who's commented on this. Also, the "stocked mini bar" per the room description consisted of 2 cans of water - seriously?! Even Holiday Inns manage a couple of bottles of beer and a chunky Kit Kat!
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