Tui Magic Life Masmavi

Отель шикарный, территория огромная, питание разнообразное, персонал услужливый, старается. Есть не большие мелочи, а так все очень понравилось…

Temiz, yenekler kezzetli ve etkinlikler güzeldi. Çift kişilik yataklı oda seçmemize rağmen odada yataklar tek kişilikti, kısa sürede yatakları birleştirmede yardımcı oldular.

Otel çalaışanı ve konumu çok beğendik güzel tercihte tekrar gideceğim

酒店活動很豐富，白天晚上都有，餐廳自助餐豐盛

Классный турецкий отель со все включено!

吃的東西還行

8 aralıkta arkadaşlarımla konakladık otel gerçekten mükemmel 10 puanı hakediyor ayrıca bizimle ilgilenen ibrahim beye de çok teşekkür ederiz

We are just back from a week at the TUI Masmavi, we went for a week. We didn’t have the best start to our holiday, we were put in the old garden rooms which on the surface looked okay, however the air con wasn’t working properly so the room was like a sauna and the mini bar was extremely old and made a churning noise every ten minutes, we had to contact reception and had an engineer out in the middle of the night who managed to clean the air con and made it marginally better but it still wasn’t great, very loud and wasn’t cold, the fridge was unusable. When we arrived there was also opened drinks in our fridge. We had a shower the first morning and it wasn’t clean and the water temperature alternated between roasting and freezing. We went to reception to complain who weren’t very accommodating, therefore we spoke to the customer relations manager, who told us he would deal with it and to go and enjoy our day. By lunchtime he came back with a new room in the main building which was lovely, a lot more modern. He also booked us a free bed at one of the beach cabanas which was lovely and very generous, really good service from him. The hotel is really nice, pools are lovely and there is plenty to choose from. To get a good sunbed you need to be up early though as loads get reserved, we were at the pool early each day and most reserved sun beds lay empty most of the day, which was a shame. If you are around the activity pool there is staff who come and offer drinks and will tidy up however we found the other pools nobody came near so you need to go to the bar yourself and a few times we had to ask for the area to be cleaned as glasses built up around the pool which attracted bugs and on one occasion food was left so the birds were in at it. Bar staff were all friendly, drinks were okay but you have to pay extra for premium spirits and the cocktails weren’t great, I have been at other hotels which have done premium cocktails but these were basic ones which were undrinkable (no pornstars here!) the wine was nice as was the Prosecco. There are also slush machines which were good! The buffet food was really good, lots of variety at all meals and we ate at the snack bar at lunch which again was lovely with variety. We booked in for the Turkish and curry a la carte, we weren’t impressed with either. The food arrived the minute we sat down in both without being offered a drink first, had to ask for plates and cutlery at the curry place as they gave lots of mini plates and nothing to eat with. The food was okay but to be honest it did feel that some of the food was left over from the buffet at lunch as it wasn’t the freshest. We had booked the fish restaurant for the last night but couldn’t face it so cancelled. We found the food and service at the buffet to be a lot better, which we were surprised at! The activities are really good so much to chose from, we really liked the app as can see everything on. The entertainment team were really good can t

I've always been dubious about both Turkey and all inclusive so this was a big leap for me. I have to say I wasn't disappointed on both fronts. The Masmavi is absolutely excellent in every aspect. The grounds are immaculate and constantly maintained,the lagoon room we had was prime location and very spacious and modern. The pools were a plenty as were the sun beds. There is a bit of towel dropping for certain beds but that's always going to happen. The food on offer here considering it's an all inclusive is sublime,food you'd see in a la carte restaurants. I'm talking Beef Wellington,sushi,salmon to name a few. There is literally so much choice and they do themed evenings which were amazing the effort and planning that they put into everything is quite impressive and that is carried on throughout the whole complex from cleaners,bar staff entertainment team and guest services. All staff were so happy and smiley and very competent. Some staff I'd like to mention are Emri, the archery coach who is very knowledgeable and such a great guy, very personable and his courses were fun and enjoyable. Sanin from the pool bar always went out of his way to smile and talk and thought nothing of refilling our travel cups with ice and drinks of our choosing. Great guy. Yasin from guest services is an absolute gent who is very professional and a credit to the team always made time to stop and check that we had everything we needed and that the holiday was up to their standards. Cetin seemed to be everywhere always smiling and engaging with the kids and was a great compare on the mic to get the crowds going. Even the cleaners were smiley and happy in their work,special mention to Mustafa who had a constant smile on his face while doing a hard job in the intense heat. I had a hamam and sports massage from the onsite spa and it was amazing and worth every penny. The activities on offer were plentiful for both adults and kids. If you want more of a chilled day there are places onsite to get away from hustle and bustle in the way of the 16+ pool and bar. We hired a day bed on the beach which I would highly recommend, well worth the money, but book quick as they fill up quickly. We've already been looking at dates and prices to get back there next year. There was nothing any 6 of our party could fault in the whole 14 nights we were there. I can't speak highly enough of the place,staff and facilities.