Usuário convidado
27 de julho de 2023
Arrived at 7.15pm to be told at reception we had been given a deluxe villa! I will Let the photos speak for themselves! Upon arrival at villa, locks falling off door, sun beds and patio furniture look like they have been retrieved from the tip! Patio floor filthy covered in masonry falling off walls. Entering the Villa comes next! , floor filthy , furniture stained and heavily worn , half the lights don’t work, no-air conditioning, windows so filthy you can’t see out of them. Kitchen next! Cooker hood filthy , fridge rusting away, no kettle , broken knives, no sink plugs. Bedrooms , beds as uncomfortable as they could possibly be! Bedding of poor quality, no mattress protectors. Bathroom, bath rusting away rust holes in bath finish, grab handles missing and screws still visible and protruding ( cut hazard ) , towels so old they had worn threw , no plugs in sink or bath. Off to reception to be told no other villas available apart from number 13! And that to stay there tonight whilst they fix the original problems. Enter villa 13 OMG ! This one is worse! All the same problems as the first villa but more! Inc no smoke alarm! Then we run the water! To our shock the water actually runs brown! Next day at 3pm return to our “deluxe” villa! To find the so called repairs basically ment putting bathroom sealant over the rust holes in the bottom of the bath and covering the screws with it too, then given a bath mat to put in bath to cover it! This is beyond a joke! Pool area filthy not 1 clean sun bed many are broken and ripped , tiles missing in pool , children’s pool missing and cracked tiles! You would not want your child paddling in this! Their are no facilities at this hotel At all! All the advertising is fake! After the breakfast finishes at 10.30 that’s it ! Their is no bar, lunch facilities, ice creams nothing! Until they serve dinner at 7-8.30. The pictures of the chill out area which does not exist! See photos! Tennis court falling apart with the hotel tip behind it! Which probably accounts for the mice and cockroaches and the occasional rat! Words cannot describe how bad this place is, totally false advertising of facilities and hotel! It is filthy and disgusting and the management know this after watching multiple other guests arrive and complain and being keys to any empty villa and told to pick one u like after complaining! As if you could find one!! I will let the photos say it all!!! Please do not book in here! Family holiday ruined!
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