Confira avaliações genuínas e informações úteis de viajantes reais que ajudarão a encontrar a estadia perfeita para você
Publicado em21 jul. 2023
PriscillaQueenoftheDessert
Boa comida e comodidades. Voltamos alguns dias depois para uma segunda estadia, após mudarmos nossos planos de viagem. O serviço em todo o hotel era misto, às vezes bom, às vezes muito ruim. Depende muito de quem te atende. Ótimos drinks e coquetéis. Este hotel não te ajuda a pegar táxis do aeroporto. Eles nos disseram que esse não era um serviço que eles oferecem...
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Preço por noite a partir de:MXN 7.778
Publicado em10 dez. 2025
Usuário convidado
Beautiful well maintained resort. It looks new. Room is spacious with balcony overlooking the ocean. Food is excellent throughout from all the restaurants. The best restaurants imo are the Steak house, Italian restaurant n the Mexican restaurant. The beach with fine white sand is clean n almost free of sargassum @ this time of the year in Dec. Good service throughout from all the hotel's staff there. Highly recommended.
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Preço por noite a partir de:MXN 4.567
Publicado em6 out. 2025
Usuário convidado
Eles não aceitam dinheiro em espécie, retêm um valor maior do que o custo da sua estadia no seu cartão de crédito e não fazem o reembolso imediatamente, nem explicam os procedimentos a seguir no hotel. Péssima experiência.
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Preço por noite a partir de:MXN 2.947
Publicado em16 jan. 2025
Usuário anônimo
It was a great hotel, I loved the vibe especially the sunset was amazing! Great costumer service and very delicious food! The only thing that i didn't like was the beach, very sallow so you couldn't have a proper swim unless you walked a bit. But in general was amazing!
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Preço por noite a partir de:MXN 261
Publicado em26 mai. 2025
Usuário convidado
Amazing service and stay thank you!
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Preço por noite a partir de:MXN 1.647
Publicado em3 fev. 2024
Usuário convidado
We really enjoyed our 3 nights stay. The check in process was quick within 5-10 mins and we were given the quiet room type as requested when we booked which is great. Room is big and clean with amazing ocean view and come with your own private balcony and hammock. Shower water pressure and temperature were on point too. We were worried about the Wi-Fi due to the numerous complaints seen online but surprisingly it was great throughout our stay at the highest floor!
Fresh drinking water located the lobby with hot drinks making facility and they also provide microwave which is a bonus. Location is very strategic as well, just get off the ferry pier then walk straight up the road and within 2 mins you will find Rocamar. Supermarket (Super Aki) is nearby too, within 1-2 mins walk only. So as the restaurants, laundry services and souvenir shops which were less than 5 mins walk. We would highly recommend this hotel.
Con: They can improve on washing the towels, though cleaned but still stained.
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Preço por noite a partir de:MXN 1.229
Publicado em28 dez. 2023
Usuário convidado
Nós amamos Selina, ficamos na suíte por 7 noites que era espaçosa e linda.
Eu adoraria dar 5 de 5, mas durante metade da nossa estadia tivemos que aturar DJs tocando até as 2h e 4h em uma das noites.
Perguntamos sobre uma mudança de quarto, mas teríamos que desistir da suíte, eles fornecem tampões para os ouvidos, mas nada pode eliminar esse ruído ou graves!
Minha sugestão seria ficar se você quiser um ótimo albergue em uma ótima localização, mas peça um quarto mais longe da música, se isso for possível.
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Preço por noite a partir de:MXN 599
Publicado em11 mar. 2026
Guest User
The location is amazing. The service was very nice and attentive. Very clean. It definitely gets loud at night, Monday night it was done by 12, but Tuesday 2am. I’d assume weekends are late night as well. The pool was refreshing. It’s not a luxuary hotel by any means, but as long as you aren’t expecting that, you will be very pleased. The AC plus Fan gets COLD. The bed is firm. Bring your own soaps. Overall I really enjoyed our stay and we would stay here again!
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Preço por noite a partir de:MXN 1.031
Publicado em10 fev. 2026
Guest User
My experience at planet Hollywood was 5 out of 10 the resort overall it self is beautiful the breakfast buffet 10/10 the pool events and water aerobics very fun however, when I booked the trip I booked for a junior swim out suit with 2 double beds when I arrive to check in at the reception desk I was given a king size bed with a sofa pull out . I was told by the front desk receptionist they didn't have any double beds available however I booked 2 months in advance she explained to me that she would provide me with a room with 2 beds the next day and to stop by the desk at 8 am. The next day I approached the desk with my belongings sadly to find out they didn't have the room available again the next day and I was told the same things repeatedly each night of my stay I became very frustrated sleeping on a very hard sofa bed and it gave me severe back pains. I had 2 ppl in my room and that is why I requested a room with 2 beds.
The room service was also a bad experience we were told we could not order 2 of the same items in the menu which sounded weird you mean to tell me that my sister and I both can't order pizza and salad that's crazy to me .
The drinks were very good especially the Miami vibe and Scooby doo shots .
The resort will also try and provide you discounts by getting you to purchase a star class/diamond purchase that's 20,000 .
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Preço por noite a partir de:MXN 5.521