Hotéis em Hollywell

Great hotel overlooking the canals - the ambiance, the finish and the amenity at the Hope Harbour Hotel was outstanding. Beautifully built (it used to be the Ramada) spacious, big open deck overlooking the canals and boats. Nice little bar and separate dining room - again overlooking the canal. Staff and service was very good - it was personal and felt very comfortable just being there. Twin room with balcony overlooking the canal. Beautiful beds and lovely pillows - good size TV, excellent bathroom and tea/coffee plus fridge in the room.

When you go to this hotel, remember its age and be fair with your expectations. Unfortunately, I was encouraged to read other reviews so had a preconception on arrival. Driveway is a bit tight but fair and direct, front desk easy to find and approach, car park still joins the building maybe a little hard to carry luggage through to lift, suggest leave with someone when checking in while you park your car. Lifts quite fast, corridors don't smell, entry clean and tidy to room. Yes, room isn't brand new but an attempt to paint and make clean is visible, couple chips here and there, but whatever, balcony and view is great, we were on the 20th floor, lacking a few creature comforts, but it is a hotel room! bathroom bit dated, but clean, couple wear and tear things, but again think how much you are paying. All in all, a pleasant stay, so go and be open minded, plenty of 5–6-star establishments around if you want top end places.

Only issue was car park. Site advised there was car parking on site however didn’t say it was $10 per night and needed to be booked extra.

This hotel is in a great location and allows you to fully enjoy the atmosphere of the Gold Coast. It is also easily accessible from the Cypress Avenue tram station. There is a coin laundry so you can wash your clothes. The only amenities were two soaps and a small shampoo, so if you're staying for multiple nights, it might be a good idea to prepare a toothbrush, comb, shampoo, etc.

We were placed here by our insurance company NRMA for temporary accommodation due to our home being flooded. We live in the Resort so we know the Peninsula townhouses are fairly modern maybe 4 -5 years old, however it is obvious that townhouse 16 (3 bedroom townhouse) has had very little done to it since being built. Aside from obvious maintenance issues that need to be addressed - torn carpet, walls damaged and marked, broken/ dirty stove exhaust, stained doonas and pillows which all should be regularly maintained and replaced if needed, it was the cleanliness of the place that we couldn't deal with - mould in the showers, built up scum on the shower rails, dirty glass/ windows/ blinds/ all the kitchen items I had to wash prior to using. All the light switches covered in dust from not being wiped over in a very long time -yuck. The skirtings I started cleaning with my cloths came up with black on them so have obviously not been done in months. I moved the downstairs furniture to sweep it all properly & found a paper towel roll and crumbs under the coffee table and lounges so obviously only gets vaccumed around the furniture, I made the ultimate mistake getting down on my hands and knees to look under the bed this morning to check nothing had been left behind- I wish I hadn't... I'll leave it at that, toilet brushes - obviously the original ones from 2018 - use your imagination. There was a dust pan but no broom, a mop but no bucket, no cleaning cloths, 2 x satchets of washing liquid and 2 satchets of dishwasher powder & 1 x tea towel, no cleaning spray, 3 forks, 3 cups, minimal crockey. So we had to go get all that stuff from home to clean the place enough and be able to cook so that we could at least deal with the few days we were there, the insurance co ended up extending our stay another week but we refused to stay, and said we would rather stay in a tent in the big 4 in the rain than spend another night in this filthy place. We let the managers know so they are aware of the issues, they came in yesterday and placed some more bowls and glassware and forks as there wasn't enough for the 5 of us....... that was it. We have been hotel hopping for the past 5 weeks this was the 4th place we have stayed in, it was the newest but by far the filthiest and worst maintained. We stayed in the Royal Woods Resort in Ashmore prior to this and although it is quite dated you could not fault the cleanliness of the place, we were in an AirBNB prior to that in Biggera Waters which was immaculate, and the Broadwater Shores in Runaway Bay prior to that which is quite dated but still very clean. There is no excuse for the managers/ owners to allow this townhouse to rent this as short term accommodation in the state that it is for the $$ they are charging, I'm only glad we didn't have to pay for it, if we had we would have left day one and demanded a refund. The owners need to spend some money and get it back up to an acceptable standard for a short term l

After booking a room for 1 night initially, we made a booking for an additional night both via Expedia. The recent reviews on here had me worried as they were much more positive when I made and paid for the booking. Parking - currently free but the hotel provide no detailed instructions on booking etc so I can see why people get frustrated. Thankfully a review on here gave us some tips to make our arrival smooth. I would recommend parking in tower 1 on levels 3, 3M or 4. These floors provide direct lift access to the hotel. Look for gold lifts - these indicate your attached to the hotel. Check in - the girl checking us on (Sara I think) was nice but the hotels booking system didn’t link that there were 2 separate bookings for the same person. The hotel didn’t offer us the lower standard room for the 2 nights so that we didn’t have to move. We opted to pay an additional $60 to stay in the better room for the 2 nights. Pool - is as nice as the photos although some of the cabana cushions are filthy. It is mildly heated and there were no towels, only the ones provided in your room. After house keeping we had 2 taken and only 1 replaced which made it hard to use the pool again. Food - we used Uber eats one night and ate at Harvest Buffet in the ****** on the other. The Harvest Buffet was good. We didn’t eat breakfasts at the hotel. Room - the lounge needs to go, there is no room for it and an additional luggage rack would be more practical as storage is lacking. The room would benefit from a spare pillow and blanket like nearly every other hotel we have stayed in. There are no robes or slippers provided. Gym - the gym was ok however the cable machine was broken, there were no kettlebells or spin bike. Access is via the ****** and in to another lift. Check out - we didn’t bother returning to reception, at 8am we were woken by a drill in the adjoining room/wall to us. Very unpleasant when you have an 11am check out. If we were told about the short maintenance work we wouldn’t have minded but we expect more of a hotel that is part of the Star. Would we stay again? No, it’s not the level we have come to expect as guests of the Star in Sydney.

Great service. The hotel rooms are quite spaced out and my room was a bit far from the reception/main areas but there are buggies everywhere which you could request for transfer. No complementary water provided though

The room and views were amazing. Property very clean, spacious and overall lovely property. The only problem was a howling wind that rattled the sliding door that kept us awake all night. We put a pillow up against the glass door, we opened the glass door slightly, but nothing stopped the noise. We advised on check out and we were told ”sorry” that's it. No offer of a $50 discount- nothing. $1000 for 2 nights accommodation with one night without sleep....

What an amazing holiday experience for our family, the resort was so child friendly the staff were all so helpful, the accommodation facilities were perfect we could not fault our stay. The kids absolutely loved the pool and waterslides we could not get them out of it. The food options were fantastic and catered to many a fussy eater like our kids. We will definitely be back thank you so much for helping our family make such beautiful memories.

Great location, pool has a bar and table service, staff were friendly and accommodating. Wasn't advised that parking needed to be pre-booked so we weren't able to get a carpark at the hotel. Luckily Chevron Renaissance has affordable parking and is only across the road (best parking rates are available for when you enter after 12pm).