Hotéis em Hillingdon com Airport pickup service

To here because of catching the flight after checking out from the uni student hall. The hotel is close to Terminal 4 of Heathrow Airport and the instructions for going to the hotel are clear, just about 5 minutes from the terminal exit near Heathrow Terminal 4. Go upstairs via the lift to the level written 'hotel'. The staff is very nice and they allow me to check in at about 12PM which is normally after 14PM without any charges. The staff is friendly and willing to solve problems. The room I got is really nice and see no dust or trash in the room. The bed is nicely tidy and all the devices in the room like tv, clothes iron and its desk, dryer, etc. The free breakfast included for all guests is not very impressive but fair enough. It's a buffet and it had bread, beans, bacon, sausage, etc, just a classic all-day breakfast you can get in the UK. The check out process is simple, just drop the card into the box named Check Out and you can freely leave.

A convenient hotel if you’re going to catch a flight. Service is excellent, helpful, and very friendly staff. We get upgraded for free to executive room.

the hotel is super clean and quiet. the location is great, very close to Heathrow Airport, with only about 7mins car ride from Terminal 2, which cost me 16 pounds taking the black cab. you can even see the runway through out the window if your room is in good position (mine is. the breakfast is great too, with many options and all taste good.

The hotel’s client service lady are very nice, she guided me to my room and helped me change the bed sheet. The room is very quiet. Even though it’s in 1st floor. Overall, it’s a very nice hotel.

I enjoyed staying overnight at this hotel as it was close to the airport and my flight arrived too late for me to take a train or coach to Manchester. Initially there were some delays as they couldn’t find my booking, but it was a small misunderstanding as my name is quite long! The room is spacious and clean, and would recommend for an overnight stay especially if your flight arrives later at night. I also liked that they provided water in glass bottles!

Mercure London Heathrow - Saturday 19th November 2022 - 15:15 Entrance is on street level door and has automatic doors. On arrival there was a coach party queuing and the queue went out the main door. I joined that queue and eventually checked in approximately 20 minutes after I joined the queue. The male receptionist seemed flustered and the female receptionist didn’t seem to be doing much. I’ve checked into other hotels where I have been part of a coach group and they normally make us all stand to one side and then call individuals/ couple over to check in; that way when other guest arrive at least one of the receptionist can switch to the new guest and then they don’t have to join a long queue and be inconvenienced. Our room was on the ground floor but I did see lifts. Room: The usual things like a hairdryer, iron in the wardrobe, fridge and safe in a cupboard and on top of the cabinet was the coffee/ tea facilities but no spoons to stir your drinks. Big TV - there seem to be a decent amount of channels my only issue was the back of the control was missing so you had to jiggle the batteries to get it to work; I took a photo just in case they try to charge me for damage. Bed was comfy, pillows were ok. There is a lamp and spotlight either side of the bed. The switch on the wall by the bed operates the main light, you switch the lamp/ spotlight off using two black buttons under the arm of the lamp; not an obvious way to control the light. A desk with lamp and phone, quite handy if you have some work to do. Bathroom: Floors a bit weird, it looks like they have stuck some Christmas paper over the original tiles to cover something up, poor workmanship, looks cheap, not a good look. Usual towels and shampoos and things; I was going to use the bath mat in the shower but when I saw how dirty and stained it was I didn’t bother. The sealant around the sink and bath taps needs redoing and there is rust around the bathroom taps. Toilet handle is a bit loose and it took 3 attempts to get it to flush. Parking: There are two levels to the parking, I drove into the top level, very tight parking and for a hotel of this size there isn’t enough spaces. I informed the reception I’d parked my car and was informed of the £16 charge for 24 hours. I paid my fee and entered my registration on a system. Bar: Small bar but plenty of seating. We asked a member of staff at what time the bar closed and we were told last orders were at 22:45 which would imply if you went to the bar at this time you could still get a drink. At 22:40 they were cashing up the till. Initially when you walk in the room it looks really nice but then you notice the faults. This morning I went to get something from the car and as I walked through reception you could see the tables from last night hadn’t been cleared as they still had glasses on tables from last night. Overall it was average, initially the room looked lovely but on closer inspection it needs a revamp and att

The hotel customer service is perfect since before I stayed with them. I queried at a late night before I booked the hotel about the airport shuttle bus as I am flying from a different terminal. The staff on the line is very kind and helpful. Hotel staff are very friendly and efficient on check in at late night. I have paid for the breakfast but I left very early. So they have offered me to go to the holiday inn to have the breakfast instead because holiday inn breakfast section will start earlier. They provided fast checkout, similar to other airport hotels. The walking area from the tube station to the hotel is all covered and not too far. So I don’t need to worry when it is raining. But it is a bit cold in April, so make sure you have enough clothing. The hotel room is reasonably big. Only shower area is available in my room. The room is clean with a notes left by the cleaner, not sure if this is IHG policy or not. But this is really responsible. Bed is comfortable and there is charger next to it as well. There is free water bottle available in the room as well.

Touching distance of an airplane it’s that close to T5! Great location but some issues on this stay to do with room allocated (given one with an extremely noisy vent, not what you want when needing sleep for an early flight), which they didn’t want to change initially. Other issue was with payment - I arrived earlier than check in and so made a payment before heading into london. When I got into my second room (!) I then got a phone call ‘demanding’ I make a payment. Cue me sending screenshots of the transaction and some back and forth. Resolved a complimentary glass of wine offered but nevertheless.

2nd time we've stayed here the night before a flight and overall very satisfied. The rooms are clean and well equipped and the beds are large and very comfortable. Less than 10 minutes by Uber to T3 and very short walk away from a decent pub. Only complaint is that we parked outside the entrance briefly while we checked in and got lumped with a £5 parking fee which is not made clear by any signs. We tried to question this at the desk but the staff's first language was not English and they didn't understand our query.

Front Desk services required improvements- Location wise is great, just 1-minute walk away from London Heathrow T2; u can access directly through the same level of the Arrival Hall through the sheltered multi-storey car park. If u can come from London’s metro, walk across the bus lanes but do watch out the direction because limited signs available. The front desk services sucks, they basically like a bunch of standing brochures repeating the sentences; without even care of what the guests said. They just wanna check in the guests at soonest possible speed. The room and linens are clean, good for an overnight stay