Harbin Central Street Huate Hotel (Sofia Church)

入住後非常失望，標着五星級酒店，實際上連經濟連鎖酒店都不如。 1、第一天抵達哈爾濱，定的家庭房，房間温度很低，都不敢換衣服，房間電話打不出去，同樓層的幾個房間都反映有同樣的問題，沒辦法自己去前台聯繫換房間，十二點多我們又拖着行李帶着孩子換房間，期間也沒有服務員過來幫忙搬行李。 2、新房間温度合適，但是衞生相當差勁，如圖所示，水龍頭的水是黃色的，放了很久才正常，床單發黃，並且發現了一根長頭髮，想着帶着孩子又太晚了不想折騰，就自己噴酒精消毒，結果孩子在床上玩説有臟東西，過去一看是凝固的血跡和毛髮，實在是太噁心！！浴巾和毛巾不乾淨，還脱線，這還不更換新的？？ 3、床墊非常不好，翻身整個床都在動，五星酒店用這樣的床墊嗎？？ 4、早餐種類很少，餐盤沒了也不增加，碗很多都是缺口的，並且用餐位置很少，很多人都在等位，真是第一次見這種情況，有客人問服務員竟然説可以在旁邊的會議桌上吃飯。真是搞笑啊，不是不可以在會議桌上吃飯，請問為什麼餐廳裏面擺那麼多張會議桌，有用餐體驗可言？服務員清理桌面非常不認真，圖片上是清理之後的，殘渣果粒都在。 5、中午打電話給酒店幫忙尋找物品，説稍後回電，一直到晚上都沒接到電話，再次給酒店去電，又是稍後回電。工作效率實在太低。 6、中午退房後按金至今還沒退回來，説是四十八小時到賬，我第一次遇到這樣的事情。 不知道這樣的酒店是怎麼評為五星的，平台是怎麼審核的，這不是嚴重的誤導消費者嗎？

We were delighted to find that our room was spacious and provided ample space for us to relax and unwind. The reading lounge in the room was a lovely addition, allowing us to enjoy some quiet reading time. The bathroom is spacious and clean. The check-in staff were friendly and willing to assist us with any inquiries or requests we had. The helpfulness and courteousness made the check-in process smooth and welcoming. Convenient Location: The hotel's location was truly advantageous, as it was within walking distance of Zhongyang Street, which is known as Asia's longest pedestrian street. This central location allowed us to easily explore and enjoy the vibrant atmosphere of Harbin. The inclusion of breakfast buffet and afternoon tea was a delightful addition to our stay. The hotel offered a decent selection of food during both meals, ensuring that we had a satisfying start to our day and a pleasant afternoon treat. Staff at the restaurant were always attentive and ready to assist us. They provided excellent service and ensured that our dining experience was enjoyable. Their attentiveness added an extra touch of warmth and hospitality to our meals. City Tour Arrangements: We were pleased to discover that the hotel had a local tour arranger at the lobby near the reception area. Ms. Tong Tong, the tour arranger, proved to be extremely helpful in organizing a private car for our city tour. She ensured that our preferences were taken into account and made valuable suggestions for places to explore. Professional and Polite Driver: Our driver for the city tour, Mr. Gwu MiAn, was exceptional in his professionalism and attentiveness. He took us to the places we wanted to visit and made sure we were comfortable throughout the journey. His kind and polite demeanor, coupled with his provision of water to keep us hydrated, added an extra level of comfort to our city tour. Overall, our stay at was memorable and enjoyable. The spacious rooms, clean bathroom, helpful check-in staff, convenient location, inclusion of breakfast buffet and afternoon tea with decent selections, and the attentive restaurant staff all contributed to a positive experience. We highly recommend this hotel to anyone visiting Harbin and seeking a comfortable and convenient stay.

The hotel is located just 150 meter far from the walking street. We are not happy with the room we stayed. During booking, we found that the room has a window. We then understand that there should be a view to be seen. The view is completly blocked by other big building which is located just 2 meter far from windows. The hotel should clearly indicate that. As foreigner, we need 3G 5G signal to connect to google facebook youtube using international sim. Unfortunately, rhe signal is very poor. Wifi is ok. Using wifi, google is blocked in China. We not happy with the room. Not recomend for foreigner.

Great location to the central street… literally just walk down. There are some mini mart and malatang restaurants opposite of this hotel.

Last minute booking 👍 and a very good stay. Close to what we wanted but in a quiet location. Seem less check in and the room is fully equipped and well decorated. The free afternoon tea is a nice touch too. Overall there are no negatives. The price is the same as other larger hotels in Harbin but offers a more relaxed feel. My wife said the breakfast was good 👍

Good!

Great hotel, near the main attractions, but not in a busy street. Our room was very confortable, sometimes the noise from people talking in the hall disturbed a bit, but not a problem. I recommend to add in the complimentary itens a body cream, I forgot to bring from home and would be awesome if it was available in the hotel, considering that it is a 5 star hotel. The weather was super cold outside and my skin was cracking. My overall experience was good, I recommend this hotel.

The location is near central street, very convenient, it was second time being in there. Don’t ask for tours from the tour office in there their info misleading us, was closed some area while they mention it is open!!

The Hotel is quite okay nice rooms, unfortunately a bit smelly siphon as often could happen in China, the staff is very kind but not english speaking fluently, paying with credit card is possible, because of the Corona situation a lot of things weren’t open but the time in the hotel was relaxed. The hotel is very close to the historic Main Street you can walk 10min and in the middle of Harbin Downtown live with bars malls shops restaurants etc.