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Hakone Fuga (Adult Only)
4.2/515 avaliações
Gora/Sengokuhara
Disappointed. 2nd visit to Hakone Fuga. Not the same anymore. Where should I even begin. Check-in Process was a disaster. No one noticed that we had arrived nor assisted to carry our luggages from our car. What a huge difference from our first visit to Hakone Fuga. Hotel staff were more focused on domestic tourists than foreign tourist visiting. Despite arriving before 2 couples (domestic tourists), they were allowed to sit at the bar counter and were served more professionally than the front desk staff that served us who did not seem very clear in the check-in process. Furthermore, they placed us at the 2nd level and the staff didn't go the extra mile to carry all our luggages up, and we had to carry some of it ourselves. No suggestions from staff to assist us to carry it down upon check-out, we had to do it ourselves too. No introduction to the room because I mentioned we visited before once, but the room type was different from our initial stay. He carried one of our luggages up, and walked us to our room, and left. Very poor hospitality compared to our first visit The only saving grace was their dinner/breakfast staff at the restaurant as the service there felt genuine and sincere. Fusion food for the dinner course lacked the authentic Japanese experience we were looking for. If you expect to charge your guest almost 99,000 yen per night, please be prepared to UP your service and standards as they have completely fell short from our first visit to Hakone Fuga. We will definitely not return again because the entire experience felt like we were ”ghosted” by the hotel staff. If I have to rate the first visit to the second visit, it was 9/10 to 1/10 (service staff efforts dinner/breakfast). Also, if you are going to practice double standards (Japanese Customers vs Foreign Tourist), please do us a favor, don't advertise your ryokan/hotel to international tourists. You completely let us down, Hakone Fuga. We wasted our 99,000 yen on your hotel for 1 night. Other ryokans charged us lower and the service was impeccable. You need to, seriously, REFLECT
Tenseien
4.5/5132 avaliações
Hakone Yumoto
At the reception, when I was waiting, a dark female staff member said, ”If you don't wear a mask, you can't enter the building, so please buy it.” I was warned only that there were other male customers with real faces. There is no one other than the staff who pays attention to the real face, and the hot springs, dressing rooms, and the building are full of real faces. I understand that it is easy to be careful because I am a young woman, but I would like you to respond without discrimination. The mask is not sold one piece, but only 500 yen as a set. The restaurant tastes like a food court. The taste is not suitable for health-oriented people because it has plenty of additives and a small amount of vegetables. It was 16000 yen for bathing fee and restaurant for 4 adults and 2 infants. It's a super public bath atmosphere, so it's a little too expensive. It was a pity that there was a smoking corner on both the left and right sides of the entrance and exit, and I couldn't avoid the smell of cigarettes. There are many group guests who smoke, so it may be suitable for banquets. When I checked the receipt, there was no mask price. At least it is a salvation.
Sengokuhara Hisanoha
4.7/529 avaliações
Gora/Sengokuhara
We stayed here for one night on Sunday and Monday for my wife's birthday! We were very accommodating when we requested a cake in advance, and on the day we received a lovely surprise that made my wife very happy. The warm and heartfelt service from the staff was fantastic, but personally I was a little disappointed that there was only one type of bath. But I would like to visit again if I have the opportunity!
The Hiramatsu Hotels & Resorts Sengokuhara Hakone
4.7/545 avaliações
Gora/Sengokuhara
The hotel is located in Sengokuhara, in the middle of a mountain. If you live on a high floor, you can see Mount Fuji when the weather is good. The room and the interior environment of the hotel can only be said to be acceptable, and it is still not as good as some domestic gold diamond level hotels. Service It was raining when we arrived. There were two staff members who could speak Chinese. The whole check-in process was perfect. We booked two meals. The dinner was exquisite and acceptable. We ordered a cup of coffee for after-meal drinks. The beans were too bad. I hope this can be improved. Breakfast was a bit careless. The French dinner rolls were bad. The desserts were placed for too long after the meal. The simple products should be completed about 5 minutes in advance. Bad reviews. There was no menu for breakfast. The ordering was too monotonous. I was forced to eat a few prepared dishes. There was no small range of choices. It was careless and seriously bad reviews. From breakfast to check-out, the whole process felt that there was no care. It was seriously mismatched for a gold diamond hotel.
Hakone Ashinoko Hanaori
4.6/5242 avaliações
Lake Ashi
Good location and view of the lake, very close to the bus, ferry and cable car station. Very cozy and with well decorated design. Staff are very nice. Buffet dinner is perfect, very good sashimi bowl rice. Good onsen.
Hakone-Ginyu
4.6/532 avaliações
Kowakidani/Miyanoshita
I dont even know where to begin. One of the best experiences of my life, easily. Our bartender Jimmy stole our hearts. He was so passionate, polite, and truly enhanced our experience. We told him it was our belated honeymoon and he was so happy for us. Then we had the most incredible food I've ever eaten in my life. A wonderful cheerful woman served us 8 courses of a variety of fine dishes (Nothing will ever come close to it again and food is forever ruined now) Dessert however, took forever and we thought they forgot about us. No biggy, but then the bartender Jimmy came and said something was wrong with dessert and we needed to come with him for it. He led us back to the bar and when he opened the curtains we found that he shut the whole bar down for us, lit a ton of candles and made us a private honeymoon celebration. I immediately started crying. I loved him so much for that. He is a special human and his passion for life and interacting with people will stay with me forever. He made us feel so special. The whole staff is exceptional. So friendly and eager to ensure we are relaxed and happy. I love you Jimmy.

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