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Subject: Exceptional Service from Reservation Agent Ms. Li Impressed Me Dear Guangzhou Jianguo Hotel Team, I am delighted to have the opportunity to express my sincere appreciation for the excellent service provided by your hotel staff, especially the outstanding performance of your reservation agent, Ms. Li. From the moment I first contacted the hotel's reservation department, Ms. Li demonstrated a professional, passionate, and patient attitude in serving me. She carefully listened to my needs and patiently answered all of my questions. Her exceptional communication skills helped me smoothly complete the reservation process. When I arrived at the hotel, Ms. Li once again welcomed me with a warm and friendly demeanor. She ensured that the most suitable room was prepared for me and facilitated my check-in seamlessly. Throughout my stay, Ms. Li remained attentive to my needs and provided exceptionally thoughtful service. Ms. Li's professionalism and service enthusiasm deeply impressed me. She not only possesses outstanding work skills but also showcases genuine care for the guests. This level of service made me feel respected and valued, leaving me with an unforgettable hotel experience. I sincerely hope to visit Guangzhou Jianguo Hotel again and experience the exceptional service from Ms. Li and your dedicated team. Please convey my gratitude to Ms. Li and all the staff members who served me, as they are undoubtedly industry benchmarks. Thank you again, and I wish you continued success and prosperity!

For us, simply the best hotel in Guangzhou. Understated, professional service, in a wonderful location with truly great staff. The breakfast is delicious and best of all... the magnificent views from all the rooms in the hotel. Simply unbeatable! We always return to this hotel when we are in Guangzhou!

Very happy with my stay, the staff were very helpful and nice. Everything was top notch. Room service was great.

Front desk Carol is very helpful. Fast check in. Houskeeping is doing good job, room is spacios and clean, water pressure good. Overall is very good.服务员徐桂清is kind enuf to provide four bottles drink during second day after knowing we bringing 2 kids. Thank you.

Travel with family and booked 3 rooms with Fraser Suites. Room is big and there’s a mall linked to the service apartment. Service is top notch and they went above and beyond by sending a birthday cake to our room on my mom’s birthday. Thank you for the fantastic service. Would definitely stay again.

we stayed at the Hilton Tianhe in Guangzhou for one night and the service was amazing. Nicole from front office was around to ensure that nothing went wrong, and kimi at front-desk was very warm and friendly. The check-in also didn't take long. this gave us the feeling of being valued as guests. We were also given an extremely early check-in at 11am, and the 23rd story (the building has a total of 24 stories), and a nice birthday cake as an amenity. The price is reasonable and it is located a short walk away from the mrt (we used exit B2). Based on the hotel's TV information, a shuttle bus might be available, so do email them to ask. Overall, a great hotel to stay in the tianhe area. 我们在广州天河希尔顿酒店住了一晚。服务特棒 办理入住手续的时候，Nicole 在旁边协助, 确保一切都万无一失。 前台的 Kimi 也很友善，很有耐心的讲解一切的事项。感觉很温馨，让我们有“很受重视”的感觉。入住办理也不会久。酒店也给我们提早入住。 酒店也根据我们得要求给了高层的23楼房间 （酒店最高24层），还给我们做了蛋糕。对于我们的特殊要求，酒店做得非常完善。 价格合理，也离火车站不太远。 跟去酒店电视上的资料，酒店有免费巴士送往广州东火车站。最好是先问一下。 在天河区是一个非常值得入住的酒店

Very friendly and accommodating staff; charging ports are on wall ( but charging heads needed) but also usb ports and charger located on the alarm clock; breakfast was so-so but enough variety; great location to subway and 4 malls surrounding the location; overall great stay

First time in Guangzhou and stayed in one of the best hotel. Loved the location, service, cleanliness and space in this hotel. Surrounded with plenty of food, malls and was right above a metro station. Gooding to the Guangzhou Dong HSR is super convenient which is only 3 stations away. Will return to this hotel if going Guangzhou again.

The hotel building is old and has been renovated. The rooms are large and have very good facilities. The hotel breakfast is located on the 30th floor and is very complete and has a beautiful view of the city. The staff is very nice. Unfortunately, I saw a cockroach in the hotel lobby, which was very pathetic!!!

Landing in Guangzhou, my friends have been recommending Sofitel Hotel before, so I checked in directly on arrival. The environment is very good, quiet and not noisy, the service is also very satisfactory, especially praise the guest relations department Kelsey, very considerate. I have long heard that Sofitel Hotel is very good, and I came to experience it on this business trip. The service of the guest relations department was also very good and warm, and the location of the hotel was easy to find, which added another color to my business trip.