44 avaliações
Kn Hotel Arenas del Mar Adults Only
Granadilla de Abona|1.71km de Monumento Natural Montana Pelada
This was our 2nd visit to the Arenas Del Mar Hotel and overall it was a very enjoyable 2 week stay, made even more enjoyable by a significant reduction in the wind strength that seems to dominate Tenerife, which meant we were able to swim in the sea a little more often which was just as well as there were some major issues with the outdoor swimming pool. On the 2nd day of our stay, I noticed, when looking down at the pool, that someone had obviously thrown up in the pool. I reported this to Regina on reception who immediately contacted the cleaning staff but she thought I meant on the tiles outside the pool. When I pointed out that the mess was actually in the pool she again reacted very promptly by contacting the appropriate staff. However, little or nothing seemed to be done about bar a few cursory attempts to skim the surface with a bucket. If that had have happened in the UK the pool would have been cleared of swimmers while it was dealt with. The situation improved over the next few days but scum could still be seen on the surface. The other issue with the pool was that the water level was far too low. Pools of this type usually have drain fillters around the edge to allow good water circulation. The water level was nowhere near the drain filters. On the positive side the staff, as always, were friendly and polite. The maintenance of the food temperature had improved since our last visit, however, the upholstery on the dining furniture could do with a good clean. There was an excellent Pianist who played on Friday nights and a saxophonist on Monday nights. Unfortunately the rest of the entertainment, for us anyway, left a lot to be desired. In our opinion this is still a great hotel with the staff being its biggest asset. However, it is beginning to show signs of needing a bit of TLC on the maintenance front.
Excelente
121 avaliações