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5 star

Silver Fern Rotorua Suites & Spa
4.3/5107 avaliações

Silver Fern Rotorua Suites & Spa

Glenholme|0.75km from city center
The location is good. Rooms looks good from a distance. Look closer... Bathrooms are a 2-3 out of 5. Carpet is dark but was dirty when I got in here. When I put my feet on the bed there's stuff that stuck to my feet so I will not go barefoot in here. There was a dark hair on top of the bed. There's no safe in the rooms. They brag about the 'private pool' in the rooms but it's just an older Jacuzzi bathtub. Looking at the yellowed jets, there's no way I would go in it. The welcome gift when we came was an 8 ounce carton of milk and two individual packages of cookies. Look at the photos. The light has bugs in it and is burned out. Look at the two towels/clothes racks. Yuck! The Jacuzzi faucet? No! The walls are really paper thin! I could hear conversations. I needed to rest and there were kids jumping on the beds/ laughing loudly after 10. All afternoon & on both sides of me there were a number of younger adults outside and inside drinking beer and quite loud. When I got back at 9 o'clock, The office was closed and dark and nobody that I could contact about the noise. I was not happy. Very noisy in the bathroom. There's a buzzing and humming noise that goes on and off every couple minutes. Most of the equipment noises are coming through the bathroom window from different machines on the back of the buildings. l also wasn't told this room was on a second story. had to walk upstairs with a bad leg and naturally no other rooms were available on the first floor. There is no solid ”door” to the room. The outside wall is glass windows and a glass sliding door that you get a key to. The sheers are as thin as a pair of nylons. You can see right through them. There's almost no way you can completely close the curtains over the door when you leave, without them being open a little where people can look in. This is certainly not what I would expect from a hotel room when I'm paying this High a price!

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Breakfast

Wylie Court Motor Lodge
4.2/546 avaliações

Wylie Court Motor Lodge

Fenton Street Glenholme|0.9km from city center
Would give 0 star if option's given, NOT FAMILY FRIENDLY, DO NOT book with them if you are travelling with young children and don't want uncertainties. PLEASE READ OUR EXPERIENCE BELOW PATIENTLY. We book a one night accommodation at Wylie Court Motor Lodge in Rotorua for 21/10/2023. 7pm tonight (one night before check in) , we received a phone call from the motel advising we were supposed to check in on he 20th. I checked my booking confirmation, it clearly said check in was on 21/10/2023. I called the motel back, the motel staff said they didn't know what happened, they said the information bookings.com dropped off for them was on the 20th, anyway there was no room available on the 21st. The staff offered alternative accommodation but not providing any details (eg. Location, size of the room, cleaness, facility etc) on the alternative accomodation. When we said we didn't want alternative accommodation as we were travelling with a minor (4 year old) and wouldn't consider anything we were not sure of, the staff became verbally rude/abusive and hung up. Considering our trip was due the next day, I called back, and she kept repeating ”now I'm going to talk and you listen!” said ”even if you show up tomorrow with your four year old, you won't be provided a place to stay”. She hung up to me again, the following times that I called back, the calls just went straight into voice mails. It's very clear that Wylie Court intended to dishoner its booking and force customer to accept alternative accommodation in threat of no other accommodation in the surrounding region would be available for the night appointed, under the awareness that we would be travelling with a minor and would not have any options. As a result, we cancelled our Rotorua trip, all prepaid tours were forfeited and we are in the process of negotiating with Wylie Court in travel loss compensation. WOULD NOT RECOMMEND IT TO ANYONE travelling to Rotorua Rigion, the standard of customer service was below unacceptable.
Silver Fern Rotorua Suites & Spa
4.3/5107 avaliações

Silver Fern Rotorua Suites & Spa

Glenholme|0.75km from city center
The location is good. Rooms looks good from a distance. Look closer... Bathrooms are a 2-3 out of 5. Carpet is dark but was dirty when I got in here. When I put my feet on the bed there's stuff that stuck to my feet so I will not go barefoot in here. There was a dark hair on top of the bed. There's no safe in the rooms. They brag about the 'private pool' in the rooms but it's just an older Jacuzzi bathtub. Looking at the yellowed jets, there's no way I would go in it. The welcome gift when we came was an 8 ounce carton of milk and two individual packages of cookies. Look at the photos. The light has bugs in it and is burned out. Look at the two towels/clothes racks. Yuck! The Jacuzzi faucet? No! The walls are really paper thin! I could hear conversations. I needed to rest and there were kids jumping on the beds/ laughing loudly after 10. All afternoon & on both sides of me there were a number of younger adults outside and inside drinking beer and quite loud. When I got back at 9 o'clock, The office was closed and dark and nobody that I could contact about the noise. I was not happy. Very noisy in the bathroom. There's a buzzing and humming noise that goes on and off every couple minutes. Most of the equipment noises are coming through the bathroom window from different machines on the back of the buildings. l also wasn't told this room was on a second story. had to walk upstairs with a bad leg and naturally no other rooms were available on the first floor. There is no solid ”door” to the room. The outside wall is glass windows and a glass sliding door that you get a key to. The sheers are as thin as a pair of nylons. You can see right through them. There's almost no way you can completely close the curtains over the door when you leave, without them being open a little where people can look in. This is certainly not what I would expect from a hotel room when I'm paying this High a price!

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Family friendly

Silver Fern Rotorua Suites & Spa
4.3/5107 avaliações

Silver Fern Rotorua Suites & Spa

Glenholme|0.75km from city center
The location is good. Rooms looks good from a distance. Look closer... Bathrooms are a 2-3 out of 5. Carpet is dark but was dirty when I got in here. When I put my feet on the bed there's stuff that stuck to my feet so I will not go barefoot in here. There was a dark hair on top of the bed. There's no safe in the rooms. They brag about the 'private pool' in the rooms but it's just an older Jacuzzi bathtub. Looking at the yellowed jets, there's no way I would go in it. The welcome gift when we came was an 8 ounce carton of milk and two individual packages of cookies. Look at the photos. The light has bugs in it and is burned out. Look at the two towels/clothes racks. Yuck! The Jacuzzi faucet? No! The walls are really paper thin! I could hear conversations. I needed to rest and there were kids jumping on the beds/ laughing loudly after 10. All afternoon & on both sides of me there were a number of younger adults outside and inside drinking beer and quite loud. When I got back at 9 o'clock, The office was closed and dark and nobody that I could contact about the noise. I was not happy. Very noisy in the bathroom. There's a buzzing and humming noise that goes on and off every couple minutes. Most of the equipment noises are coming through the bathroom window from different machines on the back of the buildings. l also wasn't told this room was on a second story. had to walk upstairs with a bad leg and naturally no other rooms were available on the first floor. There is no solid ”door” to the room. The outside wall is glass windows and a glass sliding door that you get a key to. The sheers are as thin as a pair of nylons. You can see right through them. There's almost no way you can completely close the curtains over the door when you leave, without them being open a little where people can look in. This is certainly not what I would expect from a hotel room when I'm paying this High a price!

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Explore avaliações de hóspedes de hotéis em Glenholme

Buscando hotéis em Glenholme? Inspire-se com avaliações reais de viajantes.
Copthorne Hotel Rotorua
3.7/587 avaliações
Stayed many times, very nice hotel with swimming pool, kids love it very much. Dinner at the hotel, very satisfied, delicious meals and good service. Although the facilities are not new, they are clean and undamaged. The rooms are quiet and comfortable.
Pure Motel
4/518 avaliações
Fenton Street
Our Room, P was up a flight of fairly steep steps and then through a door into the hallway, this could be a challenge when carrying more than one travel bag. The room itself was an interesting layout, the staff member introduced it as a balcony, but it was almost indoors, it was more like a smoking area to us. A couple of dead cockroaches were out there. The two main rooms looked liked they had been converted at one point in it's history. There is plenty of storage in both rooms with lots of drawers in the sleeping room and drawers and wardrobes and cupboards in the shower and WC room. The fridge had a microwave, toaster, and kettle on it, a small selection of packet teas and coffee. The TV was on the row of drawers, the chairs and small round table are not really able to be used due to lack of space. There were two power *****s in the room. It was not the most relaxing room we have stayed in, but it was functional and served it's purpose. This room would not be my choice if I visited again. There was loud music and TV, as well as car repairs to be heard at night time.
Arista of Rotorua
4.6/562 avaliações
The room has 4 large beds. It is very suitable for family travel by car. The accommodation environment is very good. There is also a large spa bathtub. The front desk staff was very warm and thoughtful and also introduced the supporting facilities of the whole house 👍
Brylin Motel
4.2/527 avaliações
Fenton Street
The place was nice, but not as exceptional as we expected by others reviews. Things are a little worn in the room we were in. In the morning my wife went to use the spa/hot tub and after filling it with water she turned it on and it spewed out extremely dirty water. Manager said it was because the hotel was old. I disagree. - it simply needed a better cleaning. Use bleach and fill, run and refill the hot tub until it comes out clean. It’s not rocket science. They don’t offer any kind of refund but they did offer us a couple of candy bars and an apology.
Wylie Court Motor Lodge
4.2/546 avaliações
Fenton Street
Would give 0 star if option's given, NOT FAMILY FRIENDLY, DO NOT book with them if you are travelling with young children and don't want uncertainties. PLEASE READ OUR EXPERIENCE BELOW PATIENTLY. We book a one night accommodation at Wylie Court Motor Lodge in Rotorua for 21/10/2023. 7pm tonight (one night before check in) , we received a phone call from the motel advising we were supposed to check in on he 20th. I checked my booking confirmation, it clearly said check in was on 21/10/2023. I called the motel back, the motel staff said they didn't know what happened, they said the information bookings.com dropped off for them was on the 20th, anyway there was no room available on the 21st. The staff offered alternative accommodation but not providing any details (eg. Location, size of the room, cleaness, facility etc) on the alternative accomodation. When we said we didn't want alternative accommodation as we were travelling with a minor (4 year old) and wouldn't consider anything we were not sure of, the staff became verbally rude/abusive and hung up. Considering our trip was due the next day, I called back, and she kept repeating ”now I'm going to talk and you listen!” said ”even if you show up tomorrow with your four year old, you won't be provided a place to stay”. She hung up to me again, the following times that I called back, the calls just went straight into voice mails. It's very clear that Wylie Court intended to dishoner its booking and force customer to accept alternative accommodation in threat of no other accommodation in the surrounding region would be available for the night appointed, under the awareness that we would be travelling with a minor and would not have any options. As a result, we cancelled our Rotorua trip, all prepaid tours were forfeited and we are in the process of negotiating with Wylie Court in travel loss compensation. WOULD NOT RECOMMEND IT TO ANYONE travelling to Rotorua Rigion, the standard of customer service was below unacceptable.
Apex on Fenton
3.6/519 avaliações
Fenton Street
Got a warm welcome and the heating was on on a cold wet night. The Hurricanes can be seen winning again on Sky Sports. Thank you for providing these. Regarding the facilities: they look very old. The carpet was broken and a bit dirty. The heater wheel was broken and the window frame was broken so it wasn't very safe. To my surprise there was a charge for a small bottle of milk. Maybe it's time to invest in some updates.

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Informações sobre viagens locais

Maior preçoR$ 2.718
Menor preçoR$ 326
Quantidade de avaliações917
Quantidade de hotéis87
Preço médio (dias úteis)R$ 727
Preço médio (fins de semana)R$ 784