I stayed in this hotel for 5 days and i wished i checked out after 2 nights. I booked this hotel ages ago thinking that i will have a comfortable, safe, and good sleep. BUT 1.) From the day i checked in in this branch in Buchanan, i only seen one female staff (White young lady) that smile when she assisted another guest, the rest looks and feels like you are an inconvenient to them. 2.) The website does not stipulate that the aircondition will automatically turned off in the middle of the night. After few nights, i raise this concern to the young woman (with color) in the reception and she said there is some sort of code that only staff can open this so it was fix on that morning. But on that night it happened again, i woke up sweating as the aircondition was turned off again. I went to the reception that night feeling miserably for waking up sweaty and was told by the manager on duty that the aircon is set and will automatically turned off at a certain hour to save energy. He said to just turned it on back again. So, imagine waking up every 3 hours just to turn on your aircon because the hotel that guarantees a good sleep is saving energy. This manager provided me a fan that night instead. Before the aircondition issue, the first room (1803) that Mark allocated for me has issue as well. The electricity suddenly was not working on my first night so they shifted me to room 911 and provided me a free breakfast to compensate the inconvenience. It took a while for them to inform me that i had to shift, i went down twice to the reception as i do not know why my phone did not charge that night, cannot shower because there was no lights. I sent email as well that was provided by that young lady in color but no one came in my room so i showered with a bit of lights from the outside window. After ages of waiting 2 gentlemen finally turned up and told me that the whole 18 floor has issue with the power. 3.) The new room 911 that was allocated to me has a good bed. The room was standard, clean, quiet, and has basic amenities like coffee, sugar, tea. My only concern was the aircondition that i could not sleep well. The fan did ease a bit though but it is not what you paid for since it is stipulated in their website under facilities that aircondition is provided and a good sleep is guaranteed. My experience in this branch was the opposite - uncomfortable environment with horrible sleep. Perhaps if you stay one or two nights you will not feel that there is an issue. I tried to move out and request a refund, unfortunately i was also told that after 3 days of checking in policy is no longer valid and if i request for a refund or dispute the response from their third party takes between 20 to 25 days. Keep in mind that from day 1 there was already an issue but they compensated it with the free breakfast. I wish i noticed the red flag right away! 4.) The location is walking distance to Buchanan Bus station and other stablishments. 5.) Price is too high con
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226 avaliações