Usuário convidado
9 de dezembro de 2024
I can sum up this location with one word “AVOID”. Other reviews will comment on the rooms etc but we didnt even get that far. Booked and paid for in May24, last personal communication from Natalie in Oct 24, only to arrive Dec 24 and be told that there is no longer a booking. I couldn’t even speak with Natalie in person but it was via her elderly Mum on a mobile ( Natalie didn’t answer my calls). Natalie told me she has stopped using the booking agent we had used. They confirmed the account was still active and were not aware of this! Natalie simply said she can’t help and it’s between us and the booking agent. Picture the scene, travelling since 4am, flights to Scotland, busy day and now sitting in the middle of nowhere, in a hire car with the rain pounding on the roof. It’s dark and cold, only to be told the booking you’ve paid for doesn’t exist and”tough” it’s a you problem! No compassion, no offer to sit in the warm whilst we resolve things.. nothing! Simply put out in the cold and left to resolve things ourselves. Don’t take the chance on this happening to you! Avoid and go elsewhere!
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