Hotéis perto de AQUA 2000 BIG, aquários e acessórios., Florianopolis

I was a little late in the hotel, I was angry with the reception girl's service, but when I arrived in my room, the girl was cleaned and wasn't quite. She left everything in a small way, which I for a while forgot what had happened before, and I had to go out of business, and I stopped to thank the girl. My day that was all to go wrong changed at that moment with a charming smile and a kind way of receiving me, asking if I needed help, I only thanked and congratulated her, for having changed my day and made him happy. I will never forget that kindness and that kindness of that girl, to feel so well at the point of change, my frustration that I had with the girl at the reception. Thank you for changed my day, and for making my room so cool, you made the difference to me that day, my room was in the first floor. The hotel is in congratulations for having a girl so mega that makes us change, our bad day .... Congratulations for being that light being that changes our day .

Spent a pleasant 4 night stay in the hotel. The biggest plus is the location of the hotel in city centre and the fact that you are within walking distance to many places of interest. The breakfast offering was pretty standard and tasty. The downside is that the restaurant is closed for dinner, though room service is available and the gym equipment need to be updated. Otherwise adequate for a short stay.

Hotel with excellent location and good service.The room is clean and organized.The hotel offers a great standard for a business trip or fast accommodation. Morning coffee could offer a little more variety, but still, what has available is fresh and good quality products.

Fui no fim de semana do dia dos pais comemorar meu aniversário e para um show na casa Opus. Tivemos um upgrade de suite, a recepção de uma educação exemolar, alias todos! Da recepção, aos rapazes que buscavam o carro, no restaurante. Viajei muito esse ano e o Faial sem duvida entrou no meu TOP 3. Café da manhã com muitas opções, muitas mesmo! A unica observação é para o produto de limpeza que passaram no quarto, achamos muito forte e nao era um perfume agradavel. Mas nada que atrapalhasse a estadia. Voltaria mais vezes.p

In a completely positive way, this stay for two nights was a typical pleasant Novotel experience. The hotel was clean, well-maintained, and quiet. It was very conveniently located across from the waterfront and easy walking distance to shopping and restaurants. The room was well-appointed and the bed was comfortable. Wi-fi was fast and reliable. The breakfast was a quality buffet was a good variety of hot and cold foods. I didn't eat in the restaurant for other meals and I didn't use the fitness center due to the proximity of well-marked running trail along the waterfront. All-in-all a solid stay and a good choice for a visit to Florianopolis.

The hotel has potential. Well located, with a beautiful mto view depending on the room. Allowable breakfast, without a lot of variety but just for value. But it ends there. It's falling pieces. Rooms can be swallowed. I booked a room with a couple bed request, I was put on a single bed, and they didn't move a finger to solve the situation. The next day, they switched me from the room, after a lot of insistence pq the room telephone I was not working, I forgot an object in the room and it took more than one month to send me. It was more than 20 days with my money (I had already sent the value of the mail) and without answering, answering e-mail, nothing. There was general incompetence. In addition, I saw them conducting reproachable conduct with other guests. If they enjoyed it was a competition fds in the city (consequently with much movement) and cancelled bookings made by site as booking, only for the person to have q booking private superfaturated. All was a chaos. I would never come back.

Excellent hotel, helpful staff. We went to a family with the baby and participated very well. Provides from baby cots to hot water bottles and room upgrades. Excellent location, adjacent to the seaside shopping area. We will definitely come back

This is the best hotel on the island at present, with a sea view room, and a sea view breakfast can be experienced. The overall environment is not bad, that is, there may be a little musty smell in the room.

Não possuem funcionários suficiente para atender demandas como serviço de quarto, muita das vezes fazendo que o hospede precise descer para buscar pilha para controle remoto, ou prato e talheres para refeições. Pode parecer luxo, mas depois de viajar 35 horas para chegar ao seu destino, tudo que você mais quer é não precisar sair do quarto quando chega em um hotel para descansar. Segundo ponto, precisei mudar de quarto devido a um erro de comunicação entre hotel e Copastur (empresa de turismo responsável por pagar minhas diárias). Ao fazer a mudança, esqueci uma garrafa de vinho fechada no frigobar. Ao me lembrar dela e ligar para recepção, me foi avisado que iriam contactar a empresa de limpeza dos quartos pois era uma empresa terceirizada e que o hotel não se responsabiliza por itens deixados no quarto. Estou até hoje esperando eles me contactarem para saber o que aconteceu com o vinho, simplesmente uma garrafa de R$100 SUMIU, e ninguém viu. Terceiro, precisei pedir ao hotel a nota fiscal referente as minhas diárias para prestação de contas, e surpreendentemente me disseram que não fornecem a nota fiscal ao hospede pois quem pagou a estadia foi uma empresa terceira (no caso a copastur). Ao questionar eles como obter um documento para comprovar a estadia, me disseram que preciso pedir a Copastur, pois eles não podem fornecer nenhum documento. Isso é um absurdo, quem depende de prestação de contas corporativa sabe o que estou falando. Fiquem atentos! Não recomendo a estadia.

Chegamos ao hotel por volta de 16h e fomos direcionados ao quarto 229 que estava arrumado e limpo. Porém havia uma carta no quarto em nome de outro hóspede. Contatamos o funcionário do hotel que disse que havia nos alocado no quarto errado. Fomos então direcionados ao 225 ao lado, que no entanto parecia estar em obras, sendo colocado uma tela na saída de ventilação no teto enquanto aguardávamos no corredor. Quase uma hora mais tarde outro hóspede abre a porta do nosso quarto 225 dizendo que havia sido designado para aquele mesmo quarto. O tal hóspede se desculpou (e não tinha culpa mesmo o coitado) desceu à recepção e não recebemos nem justificativa para o erro e nem pedido de desculpas. Meu esposo ao ligar para a recepção perguntando sobre o ocorrido recebeu a simples justificativa de que foi um erro de digitação. Por fim decidimos trocar de hotel no mesmo dia após menos de 3 h de permanência no Intercity e sequer a recepção nos perguntou o motivo do check out precoce e nem se desculpou. Total falta de preocupação com a experiência do cliente. Total despreparo da recepção. Hotel longe do Centro, simples mas novo e bonito, mas com serviço muito a desejar. Uma pena mesmo.