Descubra sua estadia em Florianopolis

I stayed here for 4 days and overall, had a great experience. The hotel is new and had been open for 1 week when I arrived. Check In/out: It was a bit slow as I think they were still getting used to check ins and also because I was from outside the country (credit card processing, passport, etc--I think I was their first guest from the USA). Check out was fast. Room: I booked the ocean front (Luxo Frente Mar). The room that i originally checked into had a strange odor (sewage like). I called downstairs and they moved me immediately to another room. Amenities were really nice, and air conditioning worked perfectly. Very important when you are dealing with the hot sun of Floripa. Dining/Breakfast: TOP NOTCH. Amazing food!! The breakfast was buffet style. The drinks were well proportioned and they had good mixologists making them. I forgot the Manager's name (wore glasses) but he was very professional and helpful, especially with food allergies and dietary restrictions. Concierge/Front Desk: Excellent. Jean really knows the island and has great connections and recommendations. If you need anything, he is the guy that can help. Other: -The hotel has hybrid road bikes for use. This was one of the highlights of the stay because I used the bikes to go all over Florianopolis. They are high quality bikes so it makes for a great leisure (or speed) ride. The island is very safe so I highly recommend it. -There is a pool on the rooftop that is a good place to sunbathe and relax. -The gym has brand new free weights, machines, and treadmills. Overall a great stay! Looking forward to staying again.

Estive hospedado na Pousada do Hotel Monteiro Canasvieiras na data de 09/12/2023 a 13/12/2023 por reserva feita e paga pelo site *******. Ao chegar no check in me disseram que minha estadia não estava paga. Como eu havia chegado de São paulo e perdido meu oculos para enxergar de perto no Uber em SP, não consegui localizar o recibo de quitação, mas mostrei o lançamento de pagamento na fatura do meu cartão e disseram que não era, fiquei acuado e fiz o pagamento no meu cartão de crédito. No dia 13/12 após o check out ao chegar na cidade de Penha / SC e fazer check in em outro Hotel, ja com oculos de perto comprado em farmácia, descobri que o Hotel de penha não estava pago, e que o Hotel Monteiro estava pago. Entrei em contato pelo whatsapp com o Hotel monteiro no dia 13/12 informando o caso, recebi a resposta para aguardar que passariam para o setor responsavel, ninguem me retornou, no dia 19/12 tentei ligar varias vezes no hotel, mandei mensagem novamente, responderam no dia 20/12 para ligar no telefone e conversar com o Sr Rodrigo. Fiz a ligação e me informaram que fariam a devolução por PIX no dia 26/12 e que eu precisaria aguardar o fluxo de devoluções, no dia 26/12 não fizeram a devolução e também não me ligaram. No dia 27/12 liguei novamente e o Sr Rodrigo me disse que por causa das festas de final de ano eu teria que aguardar até dia 29/12. Dia 29/12 não fizeram pagamento e não entraram em contato comigo. Dia 02/01/2024, liguei novamente e em contato com o Sr Rodrigo me informou que o PIX voltou, e conferiu meu cpf e disse que um nuero estava errado. PIX NÃO VOLTA, se tiver um numero errado ele não é enviado. Me exaltei no telefone porque sabia que estava sendo enrolado, disse ao Sr Rodrigo que eu estava com raiva da situação de estar sendo enganado e que aguardaria até o dia seguinte 03/01/2024, o Sr Rodrigo se exaltou, disse que eu era arrogante e não entendia de matemática e de Administração, e que ele sendo Advogado do Hotel dizia para mim que eu teria que aguardar a hora que eles fariam a devolução e que não era na hora que eu queria, por fim disse que no dia 03/01/2024 estaria feita a devolução, eu disse que aguardaria até este dia e que depois não faria mais contato. No dia 03/01/2024 as 18:54 hs da tarde o Sr Rodrigo me telefonou pedindo que eu enviasse o recibo de pagamento do ******* e minha fatura do cartão para comprovar o real desembolso, enviei pelo whatsapp as 19:01 hs, recebi resposta as 20:05 que me ja enviariam o comprovante do PIX. Não enviaram comprovante. Hoje dia 04/01/2024 enviei mensagem as 14:40 hs dizendo que não entraria mais em contato com eles após ser enrolado com pagamento prometido para dia 26/12, 29/12, 03/01 e sem resolução, recebi a resposta que o banco Itau deles estava fora do ar (mais uma desculpa). então disse que iria tomar as providencias e não faria mais contato com eles, recebi a resposta ”Olá boa tarde, Tudo bem”. Com tudo isso deixo registrado aqui: 1) que o Hotel não é organizado, cobra duplicado

Thoroughly enjoyed my 2 night stay in this beautiful part of Florianopolis. Front desk staff were most welcoming, as was the service at the poolside bar. There is easy access to bars, restaurants and the beach in the area and the apartments are spacious and modern. The gym is also spacious and well-equipped and breakfast most enjoyable and filled with variety. I would definitely recommend for anyone looking to unwind in a tranquil environment. Only downside was the wifi connection which was unstable at times.

Hotel with excellent location and good service.The room is clean and organized.The hotel offers a great standard for a business trip or fast accommodation. Morning coffee could offer a little more variety, but still, what has available is fresh and good quality products.

This is the best hotel on the island at present, with a sea view room, and a sea view breakfast can be experienced. The overall environment is not bad, that is, there may be a little musty smell in the room.

Location is perfect - walking distance to a beautiful lagoon and close to nice beaches and sand dunes if you are the one who like long walks. There are also many shops, supermarket, pharmacies and eateries nearby. A charming decor that catches our eyes all the time. The bistro is such a lovely place. Our room was not the fancy one, but bed was comfy. I just missed makeup mirror and tissue paper. Amenities Loccitane was a good treat. Restaurant and room service - breakfast is included and have a nice variety of options to choose. Restaurant and room service was not available on Sunday (May, 14th) during our stay - we were tired to go out after a long day out and couldn’t have any meal in the hotel. And we were not told about it in advance. We had dinner twice and the food was very good. Compliments go for the waiters at breakfast - Gerusa, Geraldo, Ana and Gabriel. They are all attentive and they take care of us with special care. And would mention Pedro at front desk for good tour and outside restaurant suggestions. Thank you all for being so gentle.