Ken
13 de dezembro de 2023
The hotel is nice, smells clean and fresh. Staff are friendly, yet not overly helpful when a maintenance issue arose in the middle of the night for us. Hard to blame staff for a material problem, but the under-reaction is the root of my frustration. Our bathroom door was defective and locked us out, discovered during a 4 a.m. bathroom trip. Called front desk, no maintenance and no option to switch rooms, “but you can use the lobby bathroom, maintenance won’t be in til 7 a.m.”. Maintenance didn’t show up, so a team from an adjacent hotel was called, and was able to solve the issue nearly 5 hours after occurrence and not with internal staff. Will NOT stay here again.
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