Sonia
3 de janeiro de 2024
We arrived circa 11PM, the reception door wouldnt open, altough there were people inside, so I open manually the door, there was no one in the front desk and at least 4 people waiting, after 5 minutes the front desk man arrived and turned on the automatic door, turns out he was smoking outside.
after checking in, we tried to go to the second floor but the elevator was not working, I told the front desk but they did nothing, not even go and confirm it.
so we had to go all the way to the end of the corridor to use the stairs with lots of baggage and 2 kids who were asleep.
and the worst thing... after entering the room we started unpacking and getting ready to bed, so I open the sofa bed and it was dirty, a mess and there even was a dirty sock on the top, so we couldnt even use it to sleep and had to fit ourselves in just the 2 beds...
I wouldnt recommend this hotel to anyone, not even cuz of the price o location, the service and cleannsiness was awful.
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