Westminster Dubai Mall

De 02/04/23 a 02/10/23 encomendamos um apartamento: um quarto com área de cozinha + um quarto. No dia 5 de fevereiro, às 20h, voltamos ao hotel e descobrimos que a água do nosso quarto estava vazando para o corredor do hotel. O banheiro e metade da sala foram inundados com água. Fomos transferidos para outro quarto. A equipe do hotel ajudou na mudança. Na manhã seguinte descobrimos que não há água quente na cozinha, se usarmos a água da cozinha a água escorre para o chão, a placa não funciona. Relatamos o problema na recepção e fizemos um tour. Voltamos à noite e vimos que ninguém estava fazendo reparos. Reportamos novamente à recepção. Vieram 3 trabalhadores e não conseguiram consertar nada. Nos ofereceram para nos mudarmos novamente. Nós recusamos. Depois os trabalhadores substituíram a placa por outra, que também não estava totalmente funcional. A água foi consertada no dia seguinte. Como resultado, duas noites em Dubai foram ocupadas com trabalhos de mudança ou reforma. Não recomendamos este hotel a ninguém.

Clean and accommodating, this hotel is very accessible and safe.

Just a heads up, I want to clarify something. This place we're staying in isn't exactly like a hotel, it's more of a homestay. You know, where things might not be as polished as what you'd expect at a hotel. So, here's the thing: the website advertises this place as a 5-star accommodation, but honestly, that's a bit misleading. I mean, a homestay doesn't really get rated with stars, right? And they're claiming it's part of the same property as a 5-star hotel nearby, but that's not entirely true. The service here is nowhere near what you'd get at a proper 5-star hotel. Case in point: if you need anything, you have to call a local number from your phone, and if your phone's international, tough luck. When I brought it up, they suggested using WhatsApp. Seriously? And let's talk about the furniture. It's ancient. Apparently, it's been around since 2014 and hasn't been upgraded since. The sofa is almost broken, it goes deep down with a lot of noise. In a place like this, near Dubai Mall where it's bustling all year round, you'd think they'd want to spruce things up a bit, right? Now, to be fair, the location is pretty awesome. Direct access to Dubai Mall? Can't complain about that. But honestly, if they hadn't advertised this place as a 5-star hotel, my expectations would have been different altogether. And kudos to the staff for trying to sort things out. They offered to switch my room multiple times, but here's the kicker: all the rooms have the same shoddy furniture. They even offered me a free upgrade, but guess what? It came with a city view instead of the Burj view I booked. When I insisted on the Burj view, they asked me to pay extra. So yeah, the upgrade didn't really solve anything. My Booking is nonrefundable for 7 nights, I couldn't stay there. I had to leave next day and with local authorities support I will get my money back. Anyway, just wanted to give you the lowdown. Check out the photos for yourself.

It's was nice ! Specially location wise it's right there beside dubai mall .service is good , all amenities are avaliable, it's clean .and reasonable price . Specially for someone with families, kids ,it's fantastic . Anytime back and fourth to your hotel to shopping and restaurants .

두바이몰과 부르즈할리파가 바로 옆 건물. 접근성 좋고 무엇보다 호텔 청결도, 관리가 잘되있다. 주변 식당가와도 가까와 여러면에서 추천 호텔

特別好特別好特別好特別好特別好特別好特別好特別好特別好特別好特別好特別好特別好特別好特別好特別好特別好特別好

I stayed there for 3 days and the stay was pretty good. View is absolutely stunning you can see the Burj Khalifa from your balcony straight . And top of it there is a straight entry to Dubai mall. I loved the hotel and the service was good. Overall it was a pleasant stay

The room was very dilapidated and the furniture was old and damaged. Cleanliness was not of good quality. The bathroom, all its accessories, are damaged and broken. The floor is very, very rickety and you can easily pull out the threads of the mattress. There are renovated rooms, but they are only given to those who book through their website or contact the coordinators only.

I liked everything about this property everything was amazing cant wait to stay there again