Usuário convidado
10 de março de 2024
I am writing to express my dissatisfaction with the cleaning services and overall amenities provided. Unfortunately, my experience has been far from satisfactory. Firstly, the cleanliness standards were subpar, as I encountered dirty towels and bathroom robes with stains and visible dirt. This not only reflects poorly on the hotel's hygiene but also raises concerns about the overall quality of service. Moreover, every time I have to call the receptionist to get my basic amenities such as soap, which should have been readily available in the room. This unnecessary inconvenience added to the disappoin**ent of my stay. On another occasion, I couldn't find my deodorant, and the covers provided were consistently either stained or had holes. These issues contribute to a lack of attention to detail and a disregard for guest comfort. The only good part about this hotel is the Staff. I would like to acknowledge the commendable dedication and helpfulness demonstrated by the front desk staff Especially Haifa shaima and Mohamed. Their kindness and proactive efforts to find solutions were the highlight of my experience, and I extend my sincere thanks to them. However, I feel compelled to address certain shortcomings in the cleaning services provided. Despite the exceptional service from the front desk, issues with cleanliness persist, impacting the overall guest experience. I kindly request that the management takes proactive steps to elevate the level of cleaning services and ensure a more enjoyable and comfortable stay for all guests. Your attention to this matter is appreciated, and I trust that improvements in cleaning services will contribute to enhancing the overall reputation
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