Inkaterra la Casona Relais & Chateaux

This hotel was absolutely beautiful and a peaceful oasis in Cusco. The staff could not have been more welcoming, especially Enrique, who went out of his way to connect with us and was incredibly kind. Highly recommend and would return in a heartbeat. Pure magic.

A stunning property, incredible staff, amazing food, and truly special and comfortable rooms. The history of this intimate hotel is extremely interesting. The antiques throughout the property and rooms are absolutely beautiful. The breakfast was inclusive and delicious as was the dinner we had. Highly recommended to those who want a beautiful high end accommodation in a great location close to the square and great restaurants of Cusco.

After staying at Inkaterra Urubamba and Machu Picchu, we took the train and car to this property I Cusco for 2 nights. It was probably the best of the 3. It's in a great location right off the main square and near several great restaurants. We walked all over from there. Our room was nice and the staff was super attentive. There's not much to say about it. Like their other properties, I like hanging in the common areas (rather than my room) while I fired up the laptop to catch up on photo editing and reading my book. Highly recommend.

This is a peaceful getaway in the middle of Cusco’s busy streets. After 4 long flights, we landed here and immediately were taken care of. Amazing services, great facilities and rooms. We loved the hot water bottles at night in bed and the amazing breakfast in the morning. Don’t skip the coca and muña tea time! I would definitely stay at another Inkaterra property after this.

Loud neighbors woke us up in the middle of the night 2 out of the three nights

This hotel is really one of the best I’ve ever stayed at. The hotel itself is very nice but the staff are next level. They are so friendly, helpful and really make a positive difference to the stay. They are so accomodating and I could not have asked for anything more. We left early one morning and missed breakfast so they provided packed lunches for us. The food at the hotel is amazing as well. Really rates as one of the best around the world. Highly recommend. Would give 10 stars if I could.

I wanted to post a review of this hotel for a long time because I never saw such a group of useless staff: 1/ we initially booked for 2 nights and finally reduced to one night within the free cancellation timing and they tried everything to not refund that cancelled night including proposal to give us a 700 USD voucher for our only dinner on site: A joke!! It took us 10 emails + a physical visit in the hotel a week before our stay + reaching the main office staff to get a refund for the night. 2/ when arriving at the hotel, the room was very cold, so we asked the staff if the fire place was operational which they confirmed and to start the fire place. 5 minutes after the fire started we had to leave the room because the smoke was definitely exiting through the room instead of the chimney. So we asked the staff to stop the fire and had to open all windows for 1 hour before being able to get back into the room. 3/after that very cold night, I made the hudge mistake of having a bit of fruit salad for breakfast (we were in Peru for the last 2 weeks and I had fruit salad every day in other hotels without any trouble). That day I didn't have any other food before arriving in the afternoon. But once in Lima, I realised that I was totally sick with food intoxication and even had to go to the British American Hospital. Conclusion: this hotel has a beautiful setting BUT the staff is CATASTROPHIC and will spoil your stay. We are very recurrent clients of Relais et Chateaux hotels and really this one should be excluded from the brand. Precision: our actual stay was in august 2022 but Tripadvisor didn't let me input dates before november 2022

Cusco is a charming town and the Inkaterra is well located to all of the charming shops and restaurants of the central Plaza.

Such kind and caring staff. The waitress heard my daughter singing to her dad happy birthday and when we got to the room, there was a tiny birthday cake for him. Beautiful unique place to stay in Cusco.