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Lam Hotel Dos Carqueijais
3.8/542 avaliações
Location, service and restaurant is excellent, but the hotel structure, in particular the quite old and noisy room, has some variety of breakfast but does not regularly rest.
Covilha Dona Maria Affiliated by Melia
4.3/541 avaliações
Hotel service, the surrounding environment and other aspects are very good ~
Pousada da Serra da Estrela – Historic Hotel
4.3/566 avaliações
We arrived and had a very frendly greeting at Reception, The receptionist spoke perfect English. We chose to eat lunch in the bar and we were all delighted with our choicess, my daughter loved her toastie (especially the bread) and I was recommended and really liked the mountain chese. The hotel is very beautiful, with a restored lift and all the rooms have scenic views. We sat by the outsode pool and some of us swam; we then went in and had a Turkish bath and swam in the indoor pool. We took a short drve ard to the mountain tops and short wallks The buffet super had an enormous choice of food, It was the frist time we had come across bapa camello. Breakfast was also generous with a wide selection of favourites. It is an iconic thirties buiding in a stunning setting with polite, friendly and fluent-English-speaking staff. We ike the Spanich Paradors and thought the Pestana Pousadas would be an equivalent experience in Portugal. Please provide the name of the staff member who provided exceptional service and a brief description of action. Vitor Nunez - friendly, chatty; made us laugh (in a nice way); explained some Portuguese pronunciations.
Casa Das Muralhas
4.6/521 avaliações
We were told that parking here wouldn't be a problem, in fact one website (not the official one) lists it as having free parking. However this isn't true. The hotel is in a very narrow cobbled street. Opposite there is a dodgy looking derelict building and at the end of the street is a building site (April 2022). When we arrived, there were no parking spots anywhere in the street and there was total chaos outside with large trucks trying to squeeze past the parked cars. Whilst I watched, one car had its side mirror clipped. I called the hotel and explained that we'd arrived, but couldn't find anywhere to park, the lady on the phone (Catarina) told me that the hotel didn't advertise any parking facilities and that there were no other options than the street outside. She said that it should get quieter later and we should be able to get a spot if we returned later. We waited in the street for an hour, during which time we had to keep moving to allow other vehicles past. Seeing no prospect of getting parked anywhere and having seen one car clipped by a truck, we decided that even if we could eventually get parked, the risk of damage to our cars was just too high and we drove out of town to find somewhere to stay. When I told the hotel, despite originally saying that there were no other parking options, they then said that there was secure parking under the town hall we could have used as and therefore would we be charged in full for the rooms. I suggested that under the circumstances and the fact that we had arrived that the hotel wanting to stay but couldn't, we should at least get a partial refund, but they were very uncooperative and said we'd lose the full amount. They did offer a voucher for use in the future, but that was of no use to us as we won't be returning to the area anytime soon. If you have any intentions of arriving at this hotel by car, I’d strongly recommend that you DON’T stay here. You are unlikely to be able to get parked and they owners will be unsympathetic and charge you in full anyway. Now I’m left with the only option of raising a dispute with my credit card company.
Sport Hotel Gym + Spa
4.4/540 avaliações
Everyone from the desk to the breakfast service was very kind, very friendly. The hotel has a great concept, the room, the view were lovely. We had better experience in Covilha than in Lisbon, thanks to this hotel. Housekeeping was flawless.
Luna Hotel Serra da Estrela
3.9/564 avaliações
The hotel is old and overdue for renovation. The pool, part of which is advertised as outdoor, is actually covered by a blurry plastic hood. For all this I would have given it three stars, but the story I describe below completely disappointed me. I drive an electric car and before arriving I phoned the hotel and made sure that there was a charger. When I arrived and asked at reception to charge, I was told that there was no charger, or rather that there was, but it was for the hotel's internal use only. I pointed out that I had called and clarified in advance and that I was expecting charging at the hotel and I only had 10% left now. The lady went off to call the manager. I was refused to charge and the only option they offered me was to go to another hotel where they said there were public charging facilities. I went there, but they also refused to provide a charger, telling me that their charger was also for internal use only. I went back to the hotel, ending up wasting almost all my remaining charge. Informed the lady at reception that I had a fully discharged car and needed a charger urgently. I asked to speak to the manager directly but I was refused. She called the manager again and informed me that I was allowed to use the charger, but for no longer than one hour during dinner. That was enough to drive to Covilha, and fast charge there. I ended up spending the whole evening on this problem and came back late at night. I was completely disappointed with the totally awful attitude. Firstly it is impossible to imagine a large and expensive hotel that doesn't have a charger. Secondly I was given false information on the phone. But most importantly, the hotel staff, particularly the mysterious manager on the phone felt absolutely no guilt for the situation and was completely indifferent to the situation in which he put the guest. And stubbornly refused to simply allow his equipment to be used to save the situation. I would like to know the name of the manager who was so indifferent to guests, forcing them into a helpless situation and spending hours of their time to resolve it, but unfortunately he avoided direct contact and was hiding behind the receptionist. The situation took place on 27.12.2022.

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