Dunas Club - Hotel & Apartamentos

Ao chegar aos Apartamentos Dunas Club vindos do Canadá ficamos chocados com o estado do nosso quarto. Escolhi este hotel com base nas fotos e comentários em *******. Entre vários problemas menores, encontramos no quarto os principais problemas: não podíamos entrar no quarto porque a fechadura não funcionava, o interior do quarto estava danificado a ponto de causar danos, a banheira estava terrivelmente suja, as camas estavam rasgadas e gastas, os travesseiros também estavam rasgados. Eu gostaria de poder postar as fotos que tirei deles. Depois de reclamar na recepção eles não nos ajudaram e nos disseram para reclamar em *******. No final, tivemos que procurar outro hotel para ficar perdendo um tempo precioso de nossas férias. Toda essa experiência foi muito desagradável e frustrante. Parecia uma farsa e eu não esperava isso de *******.

Fabuloso apartamentos limpos e espaçosos, funcionários simpáticos. Com certeza usaria novamente

A propriedade era muito limpa, os funcionários foram prestativos, a localização era perfeita, a única desvantagem é o nosso quarto com vista para a estrada mais movimentada da cidade, por isso era muito barulhento e os homens da lixeira esvaziando as lixeiras todas as manhãs às 6 era perturbador, além disso, não há ar ar condicionado precisava da porta aberta para deixar o ar fresco entrar. Dizendo que eu ficaria aqui novamente, basta escolher um quarto diferente com vista para a piscina.

Eu pensei que o apartamento era muito bom tinha uma pequena cozinha adorável com vista para a piscina Todos os funcionários foram muito simpáticos e não poderiam fazer o suficiente para você. Muito profissional obrigado

Piscina limpa e agradável. Barulhento ... pode ouvir o ruído do tráfego o tempo todo e outras conversas nos quartos e usar o banheiro, etc.

Resort is a great place with good facilities and located near the marina and Old Town, but be prepared to be treated as second-class citizens when arranged through RCI. Disappointments include: earlier check-out, no basic "welcome pack", cleaning and fresh linen and towel surcharge, utilities surcharge.

We first stayed here approx 25 years ago & decided to try again after our apartment booking let us down . We were only away for 4 nights for a birthday treat & were not disappointed. We did ask to move rooms which the management team dealt with promptly & without issues. We found all the team members very friendly. Rooms are clean & well equipped with toaster, kettle, microwave, hob & all cutlery required. We also had a large fan which we didn't use , there is no air con which might be an issue in hotter months. Hotel location is good ,a short walk round the harbour to all bars & restaurants La Luna restaurant adjoining the hotel serves very nice food, we had breakfast here on 2 mornings. We had a lovely short break , thanks to all, & we will return.

Upon arrival at hotel late at night (22:30ish) we were given our room key and pointed in the direction of our room, when we came out of the lift we were greeted by our room (254) right next door to the lift, the room was spacious and clean but the noise from the lift was continuous through the night so we asked if we could move rooms but were told there were no other rooms available to pop back in the morning. After no sleep and being up for more that 36 hours we returned to reception to be told there was no other rooms available for us to move and the room we were given was an 'Upgrade' as we had a restricted pool view. We went back to room but couldn't unpack as we were hoping to get another room or have to move to another hotel as we couldn't stay in the room for a week with no sleep...luckily when the Jet2 rep arrived at 16:30 we managed to move rooms to a quieter room without a view but that didn't bother us. Other than the room mix up the hotel was okay...clean but rooms/towel/bed change are only twice within your 7day stay. Location was the best part of this hotel as it was quiet but close walking to the Marina, Shops, Bars and Restaurants. Rooms don't have Air Con but you are provided with a fan in the room. We arrived late at night so no access to shops etc so had no water to take meds before bed.