Hotéis em Columbia-Shuswap

The room was clean including the bathroom. Excellent front desk service both for check in and check out including breakfast buffet. The clerk provided clear information on Hwy 1 construction and opening times for traffic so detour via Radium Hot Springs was avoided. Very much appreciated. I would stay there again.

We stayed for two nights in an obviously new Hotel--but who cares about new when there is ZERO regard for Customer service. We both have Titanium Status with Marriott and so I asked if there was any breakfast offered for Elite members. The Check-in Agent says ”there's Breakfast right over there--doesn't matter who you are” And jerked his thumb over his shoulder. I asked if we could get an upgraded room--He says ”it's the long weekend--and looked at me like I had just fell off the Turnip truck. I then asked if we could get a late check out because of my arm burns it takes a while to dress them each day. He says ”what time?' 2:00 pm please No I can only do 1:00pm-It's the long weekend” I said yes but the long weekend will be over when we checkout”. He says ”that's all I can do”. Ok then . When we got to our room there was no water bottles and the outside temp at that time was 36',so I went down and asked a different Agent if we could have a couple bottles of water ,in his defence he was just about to point over and say yes when a different Agent looked over his shoulder and said ”Check and see if they took the 1000 points” He then says ”you took the 1000 points so you have to pay for water” I said really? REALLY? And said no thanks I'll drive downtown and buy my @#$%& water. These people, starting with the Manager should drive one hour back to Kamloops and take a lesson in CUSTOMER SERVICE from the DELTA Hotel there. We had just spent the previous night there and the difference is in my review of that hotel. We like everybody who eventually gains ELITE Status earned it by spending our money but mark my words it will not be at this hotel. And please do not reply with your standard form letter. i don't want to read it. Instead--train your Staff.

We appreciated the convenient location, the well maintained building and exceptionally clean room. They want 200 characters for this review before posting so i am adding additional characters to get to it.

Our king sized bed room was enormous with lots of unused space, a comfortable armchair, fridge, microwave and safe. The bathroom came with individual Dove toiletries and a shower over bath. We stayed for two nights and were very dissapointed with the breakfast. Arriving around 9am on a weekend the only bakery was a few slices of bread and the only fruit were apples. Searting was also very limted. The pancake machine was however one plus. For dinner we crossed the main road to The Bear and Bone restaurant for an excellent meal. The laundry room was most welcome as was the indoor pool for a quick swim.

Wonderful space not far out of the main part of town and RMR. Excellent shower and massive space with full kitchen. So clean. Minor complaints: bathroom could use more hooks for hanging towels. For guests using the sofa bed, the back porch door could use a blind like the front door has, to cut out the light. Hot tub was always full so we didn’t get to use it. Staff was fantastic!

Originally I looked forward to writing this review thinking I had found a great little hotel with big clean rooms, friendly staff and an even better price but I was very wrong. Check in went smooth the woman was friendly and answered all my questions only thing I want to mention is we were told absolutely no cooking in the room or we would be charged and there was a $100 deposit taken. We were only given one physical key instead of cards but no big deal. As a friend unloaded the vehicle with us a staff member came out very concerned there was a third guest that had not been charged for. After assuring her he was only helping unload the bags she returned to the office. Once in the room (102) we were pleasantly surprised to see the size of it however the layout was a little odd. The bathroom was positioned off the back bedroom so you had to pass by the bed to use which could be inconvenient had someone been trying to sleep. While there was plenty of open space in the rooms the table could have been a little larger but it did what it needed to. It had the usual amenities like microwave, coffee pot and a full size fridge which was nice. The heat in the room was uncontrollable and extremely high, we closed off the floor registers and opened up the back windows which made it tolerable. The only complaint to say about the room was the lack of a bedroom door, the privacy would be nice and also a bathroom fan is generally good. Highway noise was less noticeable than expected and the beds were decent so we both slept well. Now next morning I went over to front desk at about 10am and informed the woman that we would like to extend one night and would be over to pay for the extra night, she insisted it had to be paid by 11:30am. At 11:26am (Telus cell phone time) a staff member began banging on the door raising his voice telling us to get out of the room. We were very confused as we had just got shoes on to go pay for the extra night. Once the door opened up it was clear we were not going to be paying another night. We tried our best to explain we were walking to the office but the staff did not want to hear it or care. Repeatedly we were told to get out of the room, even as we showed cash in hand to cover the room charge and apologized for cutting it down to the last minute. Finally we couldn’t take it any longer and closed the door (11:31am) thinking maybe someone else who worked there would come and correct this staff members behavior but unfortunately that didn’t happen. We sat confused and wondering how things turned this way so quickly and decided to offer one last time to pay for the extra night, we even pointed out that it would be quicker to pay the extra than it would be to pack up the room but they wanted nothing to do with us. We packed up as quickly as possible and left the room in great condition with no damage, no big mess and nothing missing. We then went to the front desk to ask for the $100 deposit to be returned that was taken off a debit

Very good hotel, the rooms are all suites with their own kitchen, living room and dining room. The kitchen appliances are complete and of good quality. You can bring your own ingredients for a good meal and solve the Chinese stomach during the journey. The kids in the living room had a great time. The balcony behind the mountain is an activity field. You can pay to participate in various activities in the golden area. There are annual and secondary cards. The price is not expensive. The hotel is about 20 minutes away from the national highway. There is no big supermarket on the way. The supply can be settled in the supermarket below the hotel but it is only open until 19:30. The front desk of the hotel has a good attitude and patience.

We stayed here for one night on our way to Kelowna from Calgary. The front desk was helpful, but didn’t honour my husband’s government rate because he didn’t have official ID on him despite him offering several different types of proof of his employment with the federal government. The beds were comfortable, the room was pretty small for the 5 of us and barely fit the cot for our youngest daughter. For those travelling with small children, note that there is only a shower, no bathtub. Breakfast was pretty typical, with waffle maker etc. but bacon was already gone by 8:30 and not replenished so that was a disappointment.

The interior of the room needs a face-lift, ex. one of the nightstands is missing from my room. The make-up mirror is broken in the bathroom. The tidiness of the room needs a review if the cleaning team has a supervisor because it looks clean in general but if you give a closer look, you found hairs stick to the shower area, a bottle cap left in the corner of a night stand. The room smells moldy as we walked in. We should’ve inform the front desk at first but we had a late check in and was too beat up to make such effort. It was the hotel’s responsibility to make the room ready for their guests to begin with, isn’t it? Having said this, the location of the lodge makes our stay memorable and we would choose to come back and be more upfront with our concerns to the condition of the room. After all, staying right by the Emerald lake provides an unbeatable travel experience for a couple’s retreat.

Great place and wonderful stay at revelstoke. The breakfast was bagged and provided