Descubra sua estadia em Cologne

Had a lovely three nights at the Hotel Imperial. In fact, it was our favourite hotel of the three we stayed in whilst travelling around Germany for a week. The hotel is in an ideal location and a 5-10 minute walk from Venloerstrasse-a street with lots of restaurants, cafes and bars. In fact it’s much better to get a meal here as opposed to some of the tourist traps nearer the Altstadt. You can walk from the hotel to the Cathedral in about 35 mins or otherwise the public transport is 5-10 mins walk. We had a very comfortable and quiet room on the third floor. All amenities we needed were provided. The hotel staff were extremely friendly and helpful. A shout out to Hert Engelmann who was patient and complimentary with my rusty German and who gave us some excellent t restaurant tips. Would definitely return.

I was looking for a boutique hotel in cologne and thought of giving a try at this property. I had a good impression about the hotel after reading the reviews. 1. Let me start with the check in process which was smooth. It would be a good idea to ask your customers how the journey was or welcome to Legend hotel with a smile. Offer them the welcome drink, instead of just leaving it in the corner and expect them to notice it at some point during their stay. 2. Please never disturb your customers if they are eating breakfast even if you are not sure if they have paid for it or not. In my case I paid for the room and breakfast in advance at the check inn but I was literally asked to leave the breakfast room as according to their printout papers it said breakfast is not included in my stay. I had to show them the receipt of the bill which clearly said I paid for the breakfast as well. Any ways I left the breakfast room because it was pretty disrespectful the way chef talked to me in front of other guests. 3. Please communicate with in your team in advance so that there are no misunderstandings with your customers. 4. Rooms were nice and cozy. I would recommend the hotels because of the room not service. 5. Ask your customers if they would like to book lunch or dinner at your restaurant instead of not pointing at all. I didn't even know if there is a restaurant at your property for dinner until I saw people in the evening. 6. Tell about your hotel a little bit when they check inn like wifi password, breakfast timings, City map, Lunch and dinner reservations. Take some pride in customer service. I am sure your guests would have a better experience if you fixed the above issues, I run a luxury travel business and for me it's important for my clients to have a good experience while staying at a property.

The best hotel in Germany. The western restaurant on the second floor is especially amazing. You need to make reservations in advance at night. The details of the service are great. The hotel is the official designated accommodation hotel for the European Cup. I was lucky enough to see the England and Belgium players.

Friendly desk staff. Comfortable beds. No mini fridge in room. Rooms were provided with a bottle of water which was nice. Plenty of storage. The soap provided in the bathroom was of poor quality so definitely bring your own. Breakfast was ok. It seemed far too expensive for what it was- yogurt/bread/cheese/ eggs/ honey . One day we found mouldy yogurt/orange/crudités - they dealt with this swiftly and didn’t charge us for breakfast. Housekeeping didn’t come once during our 3 night stay. One of the chairs in our room had questionable stains on it. The gym looked very small and only had one set of weights and an elliptical machine. Overall a comfortable stay. More 3 star than 4 star hotel. Was conveniently situated close to good shops and restaurants.

The location is great, close to the Cologne Cathedral. The superior room had a bathtub, but was quite spacious, 36 square meters. However, unlike most European hotels, there were no amenities. Shampoo, conditioner, and shower gel are all attached to the wall. You need to bring your own razor, toothbrush, toothpaste, and body cream. All of the information is available by scanning the QR code on the desk in the room. It seems that you can find out everything with just a cell phone, but I think that a hotel could do with more hospitality. The toilet had a slightly bad smell, perhaps because it had seeped into the tiles or the back of the lid had not been wiped clean. Also, the bedding, especially the pillows, had the unpleasant smell of someone else's head on them, which made me worry about whether the covers and sheets were being changed properly.

Closest location to Hauptbahnhof, the church, tourists spots, do not mind to ask the staff some more Should visit again Hhonors Thada

Pros: Close to downtown, central train station and the cathedral can be reached by tram with one transfer. The spa area was good, with 7 saunas, 3 hot tubs, warm and cold pools and a steam room, so there wa splenty to choose from. One sauna is used for aufguss every hour. Cons: There is NO sound isolation whatsoever between the rooms. I could literally hear the sound of something plumping into water when someone was in the toilet in the next room. It sounded like the walls are made of thin cardboard. They also charged me 8 euros for a bathrobe and slippers, even after I explicitly said I would use my own slippers and they only handed me a towel as per my request. I think I made it abundantly clear that I didn't want to pay for a bathrobe when I suggested I would use my own slippers and a towel which was already in the room, but they still fooled me by handing me an extra towel and making me pay the full price. So it looks like they will take every opportunity to take those 8 euros from you. They should just say up front that spa entry costs 18 euros and not 10, because there is no way to avoid paying those 8 euros anyway.

This hotel does not care about the comfort of customers. We asked two days in a row if we could have extra pillows and we leave tomorrow and we still don’t have them. The air conditioning was broken and we reported it twice and it is still stifling and broken. We had to buy a fan at 16 euros so we could sleep. Housekeeping didn’t bother making the bed when they were in and there are pointless items like a shoe horn and a nail file but no shower gel, phone nor kettle/ tea/ coffee. You should write your needs on a post it and hang on bathroom mirror- but no pen! Smallest most basic room - fire hazard if you have 2 cases as you need to block the door to have a place to sit them. Appalling service, overpriced, uncomfortable and feel ripped off- and we only leave tomorrow! Stay away from this hotel- service is uncaring and rubbish- a girl just making a list of complaints from rooms on the front desk and doing nothing about them!

In short; facilities did not live up to expectations and the price. Basically it felt like a fancy looking overpriced regular hotel . Wouldn't book again. ___Full honest review ___ * Our stay Booked a studio room at the hotel for two nights as a getaway weekend with my partner. * Spa was closed!!! :( I chose this hotel because it had a spa included, but when we got there the spa was closed due to water damage. I was quite disappointed, but didn't complain. * Misleading information, fixed easily The hotel then offered to upgrade us to a premium superior studio because I had asked for a bathtub in my booking. It had said on the website the studio I chosen had a bathtub or shower, that was wrong, none of them did. But they upgraded our room so we could have a bath and a shower, which was nice. * Aesthetics exceeded expectations The hotel looks very beautiful and luxurious, so did the premium superior studio room we had. It looks much better than the photos and isn't as dark as it looks (though it still is). The dining area and bar look very nice and have comfortable seating. However, I found the vibe at the bar a bit underwhelming compared to the inviting brauhouses and bars in the city, it had boring lounge music and is very mellow. If you like a more quiet space it's perfect. * Delicious cocktails, good but underwhelming breakfast The waitress at the bar was very nice and the cocktails were delicious. We didn't have dinner there but the food looked good too. However,, the breakfast buffet was rather small but had variety. A few salads, few fruits, fresh salmon, eggs, bacon, waffels and a limited array of breads. The food was quite good but I had expected a larger buffet with more options considering the price. * Rooms way too hot!!! No AC We noticed instantly that it was very warm in the room, when we checked the thermostat it was 23 degrees (oktober, 15-19 and raining outside). We tried to turn down the thermostat but it did not work. It stayed 23-24 degrees all night with the windows open, which was a uncomfortable night's sleep. The next day we asked the reception about it and they said they do not have AC but ”climate control”. The temperature could only be changed 3 degrees up or down. They send someone by to fix it for us, but it stayed 23-24 degrees for our entire stay. We believe it was broken. * Bed was so so The bed was fine but not the most comfortable. The warm room certainly didn't help. * Lacking guest items The studio room had the very bare minimum of guest items. There were no shower caps, sewing kits, lady items or little soaps. Instead they had large containers with soap to use by all guests untill empty, and a small kit with some cotton buds. That was it. There were no slippers or bathrobes. The kitchen was fully stocked with cooking utensils however, and there was a simply hairdryer. * Staff was nice, but a bit forgetful The staff was very friendly and helpful but also forgetful. We made use of the valley parking