Hotéis em Clayton

This hotel was originally scheduled, but the trip was cancelled because it was too far away. Although not staying, give it a good review! Go and see it next time

I ❤️ the location.. Everything is a walking distance. Good place to walk or jog in morning or at night.. Surrounded with various shops..and big mall too.. Room is big & clean..comes with working heater.. I will recommend it to my friends..

Apartment-style hotel, good environment, comfortable and clean, the room has a small balcony, you can drink coffee, we can catch the sunny day when we check in, and we can watch the starry sky at night. The most important thing is that it is very close to Monash University and it takes more than 10 minutes to walk. arrive

We were welcomed by a friendly, smiling receptionist, Tharindu. He was very helpful, bringing out a luggage trolley for us and showing us where to park while checking in. In our room, we were greeted by a platter of mini desserts and a card congratulating us on our 30th Wedding Anniversary, signed by the manager. We then re-arranged the room to suit us for 2 days and nights, including swapping out the desk chair for some more comfortable chairs. We were very grateful for Tharindu's easy nature and helpfulness. The room was extremely quiet, only once or twice did we hear a door shut, otherwise we weren't interrupted by any other guests and their movements. We were on the top floor (6th) which had great views to the north, over the Monash City Council outdoor and carpark area with plenty of trees. At night, the Glen Waverley buildings lit up, providing a surprisingly exciting vibe, we felt like we were in another city, in another state, not 12 mins drive from our house! The Glen has plenty to offer with shopping, cinema and a myriad of restaurants. Our hotel was just a 10 minute walk from everything, so we were able to go out several times to have a meal, a movie and the odd bit of shopping for some breakfast supplies. We didn't eat in the hotel restaurant, but they were very kind to let us borrow some crockery and cutlery for our stay. Everything about our stay was positive except for the small matter of having to park off site. The car park underneath the hotel costs $20 per day, so we decided to park 1km away in neighbourhood streets for free. Most of the parking around The Glen is limited to 2 or 4 hours, so you'll need to walk a fair distance to find parking spots.

Because this was the only hotel within walking distance from my friend's house, we stayed for a total of 4 nights and booked a 2+1+1 deal. Before checking in on the first day, the room fee and a deposit of 100 Australian dollars were charged to my credit card. On the fourth day, I went to the front desk to renew the room card (I couldn't open the door without renewing it). The front desk already knew that this was a prepaid order and asked if the payment would be deducted from the original credit card (I changed the name of the booker on the fourth night but didn't change the room and noted ”extend stay” in the order). I thought that after the prepaid order, the hotel might have to charge a deposit again because the name of the booker had changed, so I replied ”yes”. As a result, not long after, the front desk deducted 157 Australian dollars from the credit card again. I returned to the hotel in the evening and called the front desk. The front desk said it might be the deposit and asked me to talk to the manager tomorrow. I checked out very early the next day and the front desk was not at work. I negotiated with the hotel through text messages. The hotel said that I booked the room twice, once at the front desk and then again on Ctrip two hours later. They were so shameless. I booked the room on Ctrip one night in advance, but I didn't go to the front desk to renew the room card until after 9 o'clock the next day. After the communication failed, I had to contact Ctrip. If the negotiation with Ctrip failed, I would post a complaint on the hotel's official website. After repeated communication with Ctrip, the hotel agreed to refund the money, saying it was a ”communication misunderstanding”. I suggest that compatriots should check their credit card information more often when they go out, and safeguard their legal rights and interests in a timely and resolute manner, so that the chickens and dogs of T can't hide.