Descubra sua estadia em Phuoc Hoi

The front desk staff has improved more than before, enthusiastic and cheerful, breakfast should add more dishes to avoid being bored. Tks

- The time i got to my room was nearly 3pm. I came there slightly early (11am) since it was a 2d1n trip. Came to a big, well known resort with different facilities, I expected more from their service. First, the receptionists are not welcoming. They checked in for us and kept our passports till check out day, which I found a bit odd, especially as its pay in advance. Then they just told me to wait till the room is ready, without a welcome drink or a suggestion as to what I can do while waiting. I had lunch at the ONE AND ONLY restaurant in the resort - Mermaid Restaurant, even though on their website there are around 6 listed places to go. There were 10 staff standing at that restaurant but no one seemed to be helpful. The restaurant was completely empty, we chose the table near the sea, but one staff came and asked if we can move to a smaller table. Both the restart and cafe charged 5% service fee, but the staff are slow and not attentive (waited 20m for drinks) and took ages for us to pay by card. There wasn’t any benches on their private beach or umbrellas. The pool is just 1,4m deepest. - The location is good and bad. It is right next to the beach but you can’t get any taxi yourself. If you wanna go out, have to ask the receptionist to book for you, and the price is not by miles but by your destination point. - Room on the other hand was spacious and clean. One very good thing here is the pool guys clean the pool area all the time so it is very clean, and there was also a beach guard watching for your safety.

The environment of the entire resort is very beautiful. The double room I booked was very spacious. The double room my friend booked was average in space. Breakfast is also very rich. Overall satisfied. The only small regret is that the mineral water in the room is not free

When we checked in, the room has smell like humidity then after we complained to receptionist, hotel send a room attendant to solve this smell with cajeput oil. Because we came at rain season, so we understand with this trouble. We choose restaurant at hotel for lunch, diner and breakfast but food is so-so, not like we expected. Sight is good. Water in swiming pool is quite warm even at 6PM, and we like it.

The hotel facilities and rooms were in the best and clean condition. However, the composition of the breakfast buffet was insufficient, the training of the staff was insufficient, and the number of staff was insufficient, so it was inconvenient to clean the dishes too late. I think more kindness training of the restaurant staff is needed.

It was a good trip, we had a good time in Ho Tram and Dhawa. The room a bit small and not very clean if we compare to Holiday Inn Hotram and IHG’s standard. But the pool is nicer and the beach also better. I’m a bit consider next time when I back to Ho Tram I should stay in IHG or Dhawa. I hope the room more clean and a bit bigger is the best. Thanks.

I booked and got a discount even the first time staying. The owner was really supported to help my find my lost wallet. They made a really good breakfast with omelet and french fries. Clean and well-equipped room that has a windy balcony. Would love to come back when I return to Long Hai

Disadvantages: The facilities are old, the room lighting is too dark, and the bathroom lighting is darker. Advantages: The swimming pool is a highlight, and there are motorcycles for rent. Let the front desk help call the car at 8 o'clock the next day, but I called at 5 o'clock the next morning.