Descubra sua estadia em Reno

We stayed here overnight only as we were on a long road trip. The hotel is connected on either side to Circus, Circus and Eldorado so it was almost like one continuous gaming floor. The rooms were a good size and provided a nice view of Reno and the mountains beyond. The whole place was clean. One comment - we arrived at 2.30pm (check-in is from 3pm). The reception had 3 staff sitting around but they wanted $25 each room for early check-in. Of course for the sake of 30 minutes we decided to wait. When 3pm came, there were about 20 people all trying to check-in at the same time - but only 2 reception staff available. Surely a small amount of leeway on timing would be common sense! Otherwise we enjoyed the free parking and the vibe of the hotel. The drinks on the ****** floor however were shockingly expensive (over $20 for a single Captain Morgan’s and Coke before tip).

This was an unplanned trip for medical reasons and after long days at the hospital with a loved one this hotel had just what we needed. The food was good, the service was great, everything was really clean, and the new gym was exceptional. I would absolutely recommend. Michael at the front desk was friendly in the mornings, Danielle at the bistro was so positive & energetic that it was contagious, and Kevin in the restaurant overheard my daughter saying she thought she might like a grilled cheese & soup for dinner and he ducked out to start warming soup for her- just in case!

Clean, comfortable, hygienic, spacious and bright, the room has a kitchen, very convenient, the bed is particularly comfortable to sleep, the sofa is not bad, a small suite, beautiful environment?

We are here because of a Dr appointment and surgery so early morning appointments with doctors in walking distance it was the perfect choice. We got a smaller room, 1 king bed and our room includes a kitchen, actually has a refrigerator, microwave, small top burner stove, sink, coffee maker and is dog friendly. We’re here for 2 nights and it’s very convenient ,comfortable, clean, very nice staff, breakfast room, all good. We’ll be back for 2nd round of surgery in 2 weeks and already made our reservation

We found the hotel to be very nicely appointed with comfortable beds and a spacious room featuring a lounge chair and long desktop surface. The staff was courteous and responded to our request for a microwave in the room. It is apparently one of a few hotels that doesn't have a ****** and we appreciated that. Our conference group utilized the very large rooms for talks and dinner. The only thing I found odd was that you couldn't access the stairs to go to your rooms (stairs are for emergency only) so the elevators were very crowded when our large group ended events.

It's quite clean. It takes too long to refund the hotel deposit. It takes a month. I didn't have parking but I was charged a parking fee of 14 US dollars.

Don't be fooled by the pretty pictures of this property, it is a very dirty property. The common areas had food left on the floors for several days such as cereal, outdoor trash areas were overflowing and the floors in the main area and in the kitchen areas of the room were sticky. The free breakfast isn't meant to be a gourmet meal, but this was sad. There were a few pieces of bread, cold English muffins and a cereal bar. By far the worst part of the breakfast was the eggs. They were cold and apparently they take them out of the fridge and plop them into a warming pan and let them sit and basically they are cold and don't warm up. The rooms themselves are decent in that the space provided is generous. We had two bedrooms and a total of five hangers. The pillows are flat, like I've never seen before. The windows had stoppers in them and could only be opened slightly, and the window sills were full of dust and dirt. They were gross to touch. The bathtub felt like it was going to fall through the floor, it felt very unstable. This property used to be a Residence Inn and it's now part of Sonesta ES and their brand is very nice and I had high hopes for this property. Stay away from this property, do not stay here, it's a mess and feels like it's being neglected. . I've reached out to Sonesta and they take feedback very seriously, if you've stayed here please let them know your experience so they can help this property reach the standards of Sonesta.

The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.

Awesome, friendly people. Amazing hotel. Perfect location. Super, super clean. Great amenities...and a QUIET hotel! Couldn't have asked for a better stay! Parking was easy. Loved the fitness place. Didn't get a chance to use the pool, but it looked great. Also the rooms are huuuge.