Descubra sua estadia em Garland

Came down from Katy TX since my little sister had a Wrestling Tournament. The stay at the hotel was great, check in and check out great customer service...Only stayed 1 night but wonderful and clean....also loved the Valentine's Day decor ❤

Excellent all around. Clean and staff was very attentive and responsive. Great breakfast

This hotel checked ALL the boxes: location, safety, cleanliness, comfort, friendly/helpful staff, shower, great beds & furniture. The breakfast was superb ... awesome selections, great hot coffee, CLEAN, super friendly Irma keeping it all together. I will definitely go back.

Located off I-635 with free parking and good access to downtown, Holiday Inn Express & Suites Dallas Northeast is a pleasant no-frills property benefited free Breakfast and Coffee all day, plus a well-equipped 24/7 gym. Clean rooms, good water pressure and strong WI-Fi come with a price under $100 per night for a King Bed and fold-out couch.

First, I booked a stay at the location, specifically asking if it would be possible for me to check in around 9-10am vs at 3pm. Right away, I got a friendly and professional response, explaining that they would not be able to guarantee this prior to my arrival, due to not knowing which rooms will be ready. I understood that completely, no problem! They went on to say in a follow up email, that they would do their best to accommodate my needs, and couldn't wait to see me! (The bus does not drop off in front of the property, so, I had to walk a bit, which isn't too bad except I was having to carry several big heavy bags.) I arrived at the location at 1pm, I walk in and there are about 3-4 staff standing behind the desk, I approach and they all simply stop and stare at me, without a single smile, wave, or word! So, I broke the ice by saying I had a reservation, the response was a lady pointing to the next register and saying, ”He will do it over there”. So, I go to that window, the older man asks my name, he pulls it up, and says, ”I don't have a room ready yet, it isn't cleaned. You have to wait til 3pm”. I look at my bags, and very politely, I said, ”if it just has not been cleaned, it's ok, I can clean it.” He of course says, ”I can not give room without it being clean!” And I understood that, was fine with it. Then he adds as an afterthought, ”That if you want room before 3pm, it's a $20 fee. I was a little upset walking out with my bags trying to figure out someway to pass the next 2 hours without having to go too far with my belongings, but, rules are rules, so it was not a deal breaker! But then, as I am walking back to the property, I run into a friend of mine, he asked to use my phone. So, he walks with me so he can make his call. We walk in the door a few minutes past 3pm. He walks over to waiting area to handle his call, and I approach the woman at the window. This lady has sort of an attitude and asks what I need, I tell her I have a reservation, she asks for my name, then she asked for my phone number. I didn't understand what she said when asking for my number, so, I said, ”I'm sorry? I didn't catch what you said!” She just looks at me ... My brain actually kicked in at that moment and I gave her my number. She then mumbled under her breath something about she doesn't know if she has a room ready yet... She then looks at me and said, with attitude,”For future references, when you do a reservation online, you need go enter the actual number of guests...” I understood the confusion, and so I responded with a bit of surprise, ”Oh, no, I did update it, it should have been 1, I am the one getting the room! She glances towards him, and I explain to her that he was only with me because he needed to use my phone. At that point, this other female staff member who had not spoke at all to this point, gets an attitude while directing her statement to her co-worker she says, Unhunh, no they were walking together from wayyy back there!” I said, o

Last minute check in because we were having problems with Expedia and booking.com. they were able to check us in late.

We booked a suite and it was an excellent choice since the size insulated it from the noise from the hall. There was a room on our floor that was fairly loud, playing music and talking loudly after midnight. Thankfully we couldn't hear it from the bed and had a great weekend. The building smells a little musty & like old cigarette smoke, but the rooms are pretty clean and comfortable. Staff was super helpful and friendly.