Descubra sua estadia em Garland

Came down from Katy TX since my little sister had a Wrestling Tournament. The stay at the hotel was great, check in and check out great customer service...Only stayed 1 night but wonderful and clean....also loved the Valentine's Day decor ❤

I checked into a room with 2 queen beds with my kids. After the second night, I got bitten by bed bugs. As one of the beds had a bed bug and there were traces of blood on the pillow & bed sheet. Then went to the bathroom & there was a big roach wandering around. Went to customer service & then they switch me to another room. Plus the room bathroom floor tile was loose. On the last day, I went to the pool with my kids, the pool water was not water with chlorine, it was chlorine with water. Got our swim clothes bleached & irritated eyes. It was a terrible experience.

Stayed for the weekend after Thanksgiving. Check in was pretty easy and the room was ready at 3 as expected. It was clean, but hardly any towels (compared to other hotels of the same calibre.) No hangers in the closet which is kind of wierd. No note paper and pens. And no remote control for the TV which is the wierdest thing of all. The barn doors to the bathroom are not a good call because they don't stay closed all the way. The safe in the room did not work and when the maintenance man (who was very efficient) tried to change it out, he had to have it approved by a supervisor named Tamara. She seemed to think it was OK to keep trying to fix it when it was apparent that it should be replaced. After 30 minutes, we had to insist that she make a decision because we had to go sightseeing. He did install the new one and it worked. The breakfast is good and fair variety of food. In looking at all the recent reviews, we thought it is possible that lack of business during the COVID lockdown may have caused the management to cut down on expenditures. I don't know that I would stay here again, but it was not bad especially for the price we paid.

First, I booked a stay at the location, specifically asking if it would be possible for me to check in around 9-10am vs at 3pm. Right away, I got a friendly and professional response, explaining that they would not be able to guarantee this prior to my arrival, due to not knowing which rooms will be ready. I understood that completely, no problem! They went on to say in a follow up email, that they would do their best to accommodate my needs, and couldn't wait to see me! (The bus does not drop off in front of the property, so, I had to walk a bit, which isn't too bad except I was having to carry several big heavy bags.) I arrived at the location at 1pm, I walk in and there are about 3-4 staff standing behind the desk, I approach and they all simply stop and stare at me, without a single smile, wave, or word! So, I broke the ice by saying I had a reservation, the response was a lady pointing to the next register and saying, ”He will do it over there”. So, I go to that window, the older man asks my name, he pulls it up, and says, ”I don't have a room ready yet, it isn't cleaned. You have to wait til 3pm”. I look at my bags, and very politely, I said, ”if it just has not been cleaned, it's ok, I can clean it.” He of course says, ”I can not give room without it being clean!” And I understood that, was fine with it. Then he adds as an afterthought, ”That if you want room before 3pm, it's a $20 fee. I was a little upset walking out with my bags trying to figure out someway to pass the next 2 hours without having to go too far with my belongings, but, rules are rules, so it was not a deal breaker! But then, as I am walking back to the property, I run into a friend of mine, he asked to use my phone. So, he walks with me so he can make his call. We walk in the door a few minutes past 3pm. He walks over to waiting area to handle his call, and I approach the woman at the window. This lady has sort of an attitude and asks what I need, I tell her I have a reservation, she asks for my name, then she asked for my phone number. I didn't understand what she said when asking for my number, so, I said, ”I'm sorry? I didn't catch what you said!” She just looks at me ... My brain actually kicked in at that moment and I gave her my number. She then mumbled under her breath something about she doesn't know if she has a room ready yet... She then looks at me and said, with attitude,”For future references, when you do a reservation online, you need go enter the actual number of guests...” I understood the confusion, and so I responded with a bit of surprise, ”Oh, no, I did update it, it should have been 1, I am the one getting the room! She glances towards him, and I explain to her that he was only with me because he needed to use my phone. At that point, this other female staff member who had not spoke at all to this point, gets an attitude while directing her statement to her co-worker she says, Unhunh, no they were walking together from wayyy back there!” I said, o

We were disappointed that there was no breakfast in the lobby area where the coffee and juice bar was and where chairs and tables were set up. I don’t know if there was a different area for the breakfast but there was no signs directing us anywhere else.