Descubra sua estadia em Brandon

I stayed here for 3 nights. Room was very clean. Breakfast was tasty. Pool was lovely. Air conditioner was cool. But better than all that, was the exceptional staff. They were all friendly and helpful, but special mention to the tall dude that works evenings, and the breakfast staff that greet you with the warmest ”good morning” you could ever imagine!! Lady with the braids...you are AMAZING!!! I hope you know that...you make my day!

This hotel is a excellent places to stay either overnight or for long-term, excellent beds, pillows, very clean room and the staff was phenomenal! The hotel has a very nice pool and a beautiful large Jacuzzi and a nice sitting area, and the breakfast is excellent. Every morning. The staff goes out of their way to welcome their guest. I would rate this hotel a 10+ Hotel…..

I can’t say enough about the staff members at this hotel. EVERYONE was extremely helpful and positive during this stressful time. Even the general manager pitched in and picked up dirty plates, bartended etc. The hotel certainly knows how to handle the hurricane-escaping guests with fairly priced lunch and dinner buffets. This is my third stay under these circumstances and each one has been top notch. It’s like staying with family.

The hotel was nice however I did have some problem with noise which was not really addressed I did it myself. There was a dog barking in the room above me which went on for 2.5 hours. The night desk person did the bare minimum to see what the matter was. Whether someone was hurt or just being selfish by awakening two floors of people. She wouldn't have known because all she did was make a phone call. Now as for the room, it was very nice and clean however housekeeping didn't do anything much. My bed was made, and my recyclables removed and towels. Although my bathroom was or the other room were not dirty, I know there wasn't any cleaning because I saw the same spots (bathroom) that were there before I left the room. I was there for 7 days. I know there is less cleaning due to Covid but once in 7 days? Now I arrived on a Saturday. Wednesday, my housekeeping person apparently made entry and made my bed. She knocks on the door on Thursday She saw I was in the room. I said I'm leaving soon. I left ten minutes later, and she saw me because she was next to my room lol. I came back hours later and nothing was done. So, what was the purpose of knocking in the first place. Now I know this review sound very negative. The place is really nice and roomy they just need to tighten up on staff a bit

Last week I was booking a room in Brandon Fla. I mistakenly booked for the the 6th when my arrival was the 5th. When I arrived at the hotel on the 5th I was greeted with friendliness and smiles by the two front desk employees. I told them my name and that I had a reservation. They found it but for the next night. I told them I screwed up. Diana ,one of the two front desk employees took over and offered to assist me. She was amazing friendly and patient as I explained my mistake. It was Strawberry Festival time and available hotel rooms were hard to find. She explained that the night I booked was less because it was not as high demand as the night I showed up. She did find a room luckily and was able to get the price close to what I was going to pay. She also was able to cancel my reservation for the next night even though it was past the cancelation time. She really saved the day and did it with a smile, understanding and compassion. I really appreciated how she handle my situation.

The expectations of hotels in the United States should not be too big, the hardware facilities are poorly maintained, and the old and damaged are the norm. Breakfast is also very simple, and the ingredients are the most ordinary and cheap.

The hotel staff is amazing!! They’re so kind and so helpful. The location is good but the hotel lacks many amenities. However the customer service you receive makes up for it!