Descubra sua estadia em Jardim da Serra

Excelent choice for our stay in Madeira. The hotel is located in a natural botanical garden - some will count this as a minus, but I disagree. On our arrival, at 2AM - Bolt cost was 25USD (31kms). Excelent service, very clean, lots of activities and friendly staff. Totally recommended.

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

This place was amazing. The location of Camara de Lobos was perfect. A lovely fishing village bay. The hotel was split into 2 buildings, the reception building and the main room stay and restaurant building. The reception building has a bar and various relaxing areas and a few stay room above. The other building, the main stay, has 2 floors for rooms and the 3rd floor has the restaurant, pool and sun beds area. The 2nd floor is the best because of the views down into the bay. When we first saw this place on Jet2 we thought it would be higher up the hillside, but this wasn’t the case, it is at street level. Food in the restaurant was good and they couldn’t do enough to satisfy your needs, from requesting ice and drinks to take to your room but going the whole 9 yards. Carolina was our waitress of our stay, whether she served us in the restaurant or at the dock bar by reception. Always smiling and couldn’t do enough for you. We was celebrating our 50 anniversary and the hotel left us a gift, drink and cakes etc, after the first week and wine and cakes on our actual anniversary. Thee receptionist gave good information regarding places to visit from either local buses to taxes etc. They organised a trip by mini bus for a tour of the east of the island.

Great hotel in a fantastic location. Enchanting views of the ocean from all rooms, the suite is spacious and has a large balcony. Very hospitable and helpful team.The distance from the city center is not a problem, because along the beach promenade runs a nice shortcut to the city. I will definitely visit this hotel again!

Hotel well located, about 30 minutes from Funchal airport. The positive points of the hotel are, as I already mentioned, the location; the hotel staff are very friendly both in the dining area and in the bar area by the pool. The animators are extremely professional. The receptionists are always ready to help and are incredibly friendly. The hotel's negative points: Very repetitive food and little variety for a 5-star hotel. In the pool area, the chairs should already be replaced, as some of them are in poor condition.

It really is very good, the employees are friendly, the food is very good, very quiet and EVERYTHING is good. We can't wait to go back.

Overpriced for the offerings. The hotel is lovelly, the staff are way to serious and stressed as they thrive to be perfect, which stresses out clients as we think ”are we being disrespectful, unpleasant???”, however they all are the ”greatest”, always available always providing you what you require and ask. All facilities are open ONLY at hours when you are out and about visiting the island. If one is an early morning person, one cannot go for a swim or jacuzzi nor sauna, it is not open until 9:00AM... weird right?! Same in the evening, upon returning from visiting and/or early dinner, all of these are closed. The rooms although confortable would benefit from better furnishing and entertainement. All very old (and I mean not the good Louis XVI old), just old, TV is a merely 32” screen, no access to services like Netflix and others... In short, the website is somehow misleading... for $300 ++ per night there are much better 5 stars propreties in the island with what you'd expect from a 5 stars proprety.

I highly recommend it, the reception staff were very nice and helpful, the rooms were cleaned every day, a nice view from the balcony, there is no air conditioning, but there is a fan. Nice, large rooms, large and comfortable beds, shower gel in the bathroom and towels changed every day. Rooftop swimming pool and sun loungers. Tasty breakfasts, regularly replenished, good juices and coffee, the only thing is that there are no vegetables for a sandwich.

The location is relatively biased, away from the central area, but the bus and airport bus can arrive, most of the hotels are old people, rooms, corridors, swimming pools are barrier-free. Not suitable for lone or young people.