Descubra sua estadia em Osaka

Very good Although it looks old, it is very clean, well equipped and very comfortable. Suitable for people with limited budgets. Below the hotel is your own hotel.

I spent 1 night in a single room at the Dotonbori hotel for which I paid just 7150 Yen. The room was tiny even by Japanese standards (the only place I could fully open out my suitcase was on the bed). The ”pod” bathroom (a bit like a ferry cabin or some Ibis chain hotel bathrooms) was a little tired, and I suspect the carpets may have been fitted when the hotel was built), but the range of included services and snacks, and helpful staff made up for it. Slightly odd nightwear in the room - not a proper yukata, a sort of odd cross between a nightshirt and overgrown baseball shirt with buttons down the front, as well as (of course) slippers! The usual range of toiletries, toothbrush etc in the bathroom. Having done an evening Osaka tour, I arrived too late for the free ice cream and beer, but claimed one of the last free ramen pots in reception in the evening. The lounge area felt more like a convivial hostel lounge than a ”just sit here until my taxi arrives” posh hotel lounge - no bad thing! Tea was also available. I'd completely forgotten my room rate included breakfast, and was very pleasantly surprised by the wide selection of food the following morning. While there were cakes, pastries and western-ish hot food (scrambled eggs, some sort of sausage, even a pasta dish) I went for the Japanese breakfast options including grilled fish, rice, miso and 2 helpings of the delicious asparagus in sesame sauce. There were pickles, noodles, even sushi if you wanted. The next morning after checking out I was able to leave my suitcase with the reception staff while sightseeing in Osaka, rather than having to pay for a locker at the station, and picked it up before heading to the station. A budget hotel providing better services than many more upmarket options, in buzzing Dotonbori.

I enjoy staying at Moxy chains (even though I only stayed in one prior to this) because of its modern but funky atmosphere and rooms. The room itself is as expected from a Moxy. Compact, but still bigger than most Japanese business hotels. As a platinum, I did not get upgraded. I had to ask upon check-in and was told there was only 1 available on the 3rd floor. Granted I requested for a higher floor... I would rather not get upgraded and stay on the original floor given to me, which was the 8th. I also asked to be away from the elevator, but was placed in the room right in front of the elevator. To be honest, I find it hard to believe no others rooms were available.. I only stayed for one night and it was on Thursday night. Luckily, I didn’t hear any sounds. Either the walls were that good, or barely anyone was staying on my floor. I’m going to go with the latter one. The only complaint I have with the room was the tin garbage can provided. I get the “go green” thing going on, but I didn’t feel comfortable throwing garbage anywhere without a bag because of stains or liquid leakage. I ended up using my own plastic bag. It would make more sense to save the plastic on the slippers no? But that goes for most hotels, not just this one. No robes, but pajamas are available on the first floor. The restaurant/bar: If I would rate this alone, it would be a solid 5. Just look at the prices. That itself is already fair enough but this was under a hotel. I actually found it hard to believe they were offering such low prices! And the taste... amazing. The burger I ordered was very juicy and whatever sauce they used added more flavor to it. The nachos were handmade (?) and the portions were all fair. However, why the 3 stars? Out of the 7 staff members I’ve interacted with, only 3 of them spoke fluent English. The lady who checked me in (very sweet, short brown hair,) the manager (?,) and a foreigner who took my order at the bar (who spoke like a Japanese.) Two others literally ran away from me to get someone to speak to me, while 2 others said very basic words. Pretty sure they couldn’t understand what I was saying. Ironically, the owner (?) of this place, is a foreigner himself. I passed by the gym and noticed a guy talking in the phone. He was the same guy that’s on their Instagram so I’m assuming that he’s the owner. I get this is Japan, but Moxy is under Marriott, which is an international brand. Definitely caught me by surprise when I had to use my elementary Japanese to get my point across. Another thing is the location. This is not Shin-Umeda. It’s clearly Fukushima which is what they’re marketing it on their IG. So very misleading. Problem is that the closest subway station is over 15 minutes away! Yes there’s a JR but the metro is what most people would take, to go to tourist spots. So I would say this hotel is targeting the Japanese business audience instead. If you are taking the metro, Nishi-Umeda would be the closest station. Lastly, t

I grew up in Osaka and have never considered staying in this hotel ever before for its bad location. This time around, we decided to stay in Osaka just for 2 days and choose this hotel to mainly relax in their executive suite. And Hyatt doesn't charge many points for this property. The suite we stayed in is 90m2, a huge room! I got lost trying to find a fridge and closet, lol. The room was in great shape and very clean with a huge and deep bathtub. The Executive lounge was great with good drinks and appetizers, but they don't serve alcohol until 5 pm :-( Breakfast was served at a lobby restaurant and had a wide variety of items both Western and Japanese. I enjoyed their breakfast the most. The downside is the location. It takes a good 30 minutes to get into town. They have a shuttle to/from Osaka Station but it runs only once per hour. The tram Station looks very close, but to get to it, it's at least a 12-minute walk. The location is simply too inconvenient. I cannot recommend this hotel to anybody who doesn't know Osaka's train systems well. There were a lot of tour groups staying at this hotel and they all had their own buses, so to them, the location is no problem. In any case, I won't be back here, especially when they leave the Hyatt group soon and I can't use their points.

Room was spacious. It has nearby convenience store , so very accessible :) Great location 👍 Asked for a nice view which I read from the review and they upgraded the room to the high floor with the marriott membership they offer to get a room with a view and got no view and get 0 benefits from it🥹 Staffs are kind They also have a good ambiance lobby Sadly we didn’t hangout at there bar, which were lacked of time and spent it all outside 🫣😂 Also a min walk from the train station,underground and nearby restaurants and massage. Over all we enjoyed our stay from our leisure.

The hotel is located just right beside the Shin Osaka station. Walk towards the central exit and you will see the north exit which is where the McDonalds is. The hotel is right beside that particular exit. Room is pretty big with Marriott standard of housekeeping. However the staff at the reception aren’t too friendly especially when enquiries are made at night. No express train rides to Kansai airport unlike from Umeda/Namba, so we paid $30SGD per pax extra to head to the airport. Great stay nevertheless. Thanks!

The service is excellent. The breakfast is delicious. The scenery is extremely beautiful. It should be the best-decorated hotel in Osaka. The service attitude is enthusiastic. It is just too troublesome for minors to check in alone.

Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

I booked a King room as a Marriott gold elite member. I checked the app the day before check in and noted I was upgraded to a superior room. Unfortunately on the day of check in I was downgraded back to the standard room. While this was very disappointing this is more a problem with Marriott’s system and not the hotel so I won’t fault the location for this. Check in was easy and staff spoke English. Status was unfortunately not acknowledged. The room was nice with a soft bed that suits western visitors more than most Japanese hotels. As you might note from the official pictures the room has an interesting layout where the sink is integrated into the room facing towards the bed. Perhaps because of this layout the room feels bigger than the typical business hotels you find in Japan. There is a restaurant as well as laundry service and coin washers and dryers which was appreciated for my extended stay. There is also a FamilyMart down the street however you’re in Osaka I’d recommend just eating at the many great places in Dotombori. Namba station and Dotombori are walking distance from the hotel. I would gladly recommend this hotel for anyone sightseeing in the area or southern Osaka. The price is excellent and while it may be marginally more than some of the local business hotels the product is worth it.

The staff was incredibly friendly and accommodating, the room was clean and comfortable, and the location was convenient for exploring the area. I would definitely recommend this hotel to others.