Descubra sua estadia em Hakuba

This is a cottage type inn. Park your car in front of the cottage. Guests were greeted by a plate with their name and pet's name written on it. Pets are allowed in all cottages, beds and restaurants. The cottage itself has changed over time and is by no means new, but it was clean and had everything we wanted. Most of the pet-related amenities are also available, so there is no inconvenience. All of the staff I met at the front desk and restaurant were kind and gentle, even though they were young, and I felt comfortable. I made a reservation for my meal at Lava Grill. The meat was very tasty, but I felt like there wasn't enough variety. I might say it's just right for me when I'm about 80 percent full, but the breakfast was particularly tsukudani-based, which was a bit unsuitable for me as I don't eat white rice. There are repeats.

We had booked this accommodation in Hakuba for 3 nights in Jan24; family of 4 (2 adults and 2 adult/children). We were supposed to be picked up from the bus station by the accommodation and sent several emails to confirm that pick-up was still happening the day before (and day of) our arrival. Eventually receive a reply, that yes, they were picking us up at 4:30pm. Waited at for 20mins and then decided to phone as no one arrived (this is highly unusual in Japan for people not to show up on time!)y. The answered that ”yeah, they are on the way, but they were running late”). Bear in mind we were waiting in -3C degrees waiting for someone to show up. When we went to check in the 2 boys (maybe early 20s) behind the counter were very lack-luster. Point to the building outside as to where we were staying - but no offer to help carry bags through the snow laden path; or even show us to our rooms. We struggled up to the building and couldn't get access inside - the door was locked. Went back to reception and only then did he get up from behind the counter to help us. We had to take off our shoes in the entrance area - strewn with what seemed like hundreds of wet shoes and then walk through the water logged entrance - no offer of slippers but an off-handed comment about ”oh there should be some slippers in your room” (there wasn't). There was none of the usual information exchange when checking in; ie breakfast (evidently you can buy this in the hotel, but not sure where as there was only a fleeting mention on check out). We were disappointed at the presentation of the room; old curtains hanging off with hooks missing; noisy neighbours which made it feel like we were in a school dormitory rather than a $$$ accommodation. Thankfully these neighbours left the next day - but we were wondering what the hell we had booked into. There is no sound-proofing; you can hear everything in the corridor, stomping, loud talking etc. Shuttle bus is available to get to town, but you have to put your name down on a schedule and it was not readily available. The day we definitely needed to use it (check out) in order to catch the bus, only one shuttle vehicle was available and there was so many people waiting and everyone was late getting to their desired destinations. If you are looking for high quality Japanese service and style of accommodation that you find throughout Japan, this place will not provide you with it. It is fitted out with what seemed to be Ikea-style furniture; bunk beds in the second room that my youngest (tallest) son couldn't fit into so we had to put the mattress on the floor. Toilets are standard western-style toilet, not the Japanese ”special” toilets (bidet, auto flush etc). All appointments throughout the suite was very basic western standard. The only view we had from the room was towards the back at other buildings - not the beautiful view as shown on the advertised room. We figured out that there is probably only 4 rooms

Although there are many old inns around Hakuba, this hotel is relatively new and stylish with an Asian style. The scale is small. Maybe about 6 rooms? There are three baths (one is open-air and snow-viewing), and reservations are required for the open-air baths. It's not a hot spring, but it's private and there's no time limit, so you can take your time. The toilet and sink are separate in each room, but they are in separate rooms (you have to go out into the hallway), which is a strange design. Well, it's not that inconvenient, but I think it would be nice to have it in the room. The food is creative French. Well, it's generally delicious, but the quantity may feel a little unsatisfactory. Also, dinner is at 6:30 and breakfast is at 8:00, which feels a little late. It may not be suitable for those who want to go out early in the morning.