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Hotel Castello provided excellent service during the National Tournament (Vanguard Playing Game) and one of their staff, Kevin was extremely gracious, kind and welcoming. The entire staff at the Congress Center was super helpful and willing to go above and beyond my expectations. Need to stay at Castel San Pietro Terme? book with the, you will not regret it. Luigi L'Hotel Castello ha fornito un servizio eccellente durante il Torneo Nazionale (Vanguard Playing Game) e uno del loro staff, Kevin, è stato estremamente gentile, disponibile e accogliente. L'intero staff del Centro Congressi è stato super disponibile e pronto ad andare oltre le mie aspettative. Hai bisogno di soggiornare a Castel San Pietro Terme? prenota con loro non te ne pentirai. Luigi

We stayed in this hotel in November, taken as a reference point to visit Imola, Bologna and Dozza. Maybe the structure is slightly dated, but the rooms, including the room, are very wide. Good breakfast. Excellent location to turn the area. Super welcome:

That was perfect choice comparing price to what you get. We could park for free in front of hotel. Room was great with everything inside. 24h reception and very kind people working there. Breakfast was really great with high quality product. I reccommend this hotel warmly.

We reserved a week (6 nights) at this hotel. The reservation process was not easy. Any question you ask, they ask you to send an email. That’s fine as that is the way things work in Italy. However, they did not answer emails. We thought to ourselves that if the reservation process is that challenging, maybe that is a sign. Nonetheless, my wife decided to try one last time and all fell into place. We should have listened to our first impression and instinct. The hotel is beautifully located on an elevation which gives nice views. The rooms are modern and nicely decorated and equipped. However, the service is far from the 5 stars they claim to be. Prior to our trip, we tried to enlist their help to recommend and possibly reserve visits fro prosciutto tasting, cheese tasting, and wine tasting. The front desk staff was not responsive. Called and spoke to the manager. She managed to reserve wine tasting but none of the others. “They never got back to me” she said. Hmmm. OK. A little strange that a 5-star hotel of this size would not be able to reserve these things, which are super common in the area as we found out upon taking on the task ourselves. We served as our own Concierge. Reserved visits and it was not as hard as she made it seem. The prosciutto and cheese makers got back to us just fine and reserved a visit. We had reserved a suite and a room. Upon arrival, we were informed that the room was upgraded to a suite. Nice! Unfortunately, after the first night, using the shower resulted in flooding the room. The night person who was on duty was very nice and did his best to help clean the water but could not fix anything. The next morning, we informed the day staff and they were to look into it. In the interim, we were told not to use the shower. Not the response we had hoped for. No “we can move you to another room. Sorry for the inconvenience, etc..” The next day, workers came to fix it - supposedly. Upon returning after a hot day visiting the area, we tried to shower: flood again! Next day, spoke to the same front desk manager. It turned out that they “fixed” the bathtub, which was not at all leaking. She acknowledged this was miscommunication between her staff and herself. She did not offer anything more than “I will speak to them”. We are now 3 days without a functioning shower. Workers returned the next day and we were informed by email that the shower cannot be fixed. They offered to move us to 2 different rooms. We are now nearing the end of our stay. And the prospect of packing everything and moving when we have 2 nights left was less than appealing. Had this bee offered initially, rather than 2-3 days later, it might have been better. We explained this. We also expressed dissatisfaction about the whole situation, including the miscommunication that took place that led to further delay to figure out the issue, our inability to use the shower in the room, etc. The manage simply offered “I will speak to them”. No show of any apolo

Soggiorno diverse volte per lavoro, rispetto al primo giorno che sono stata è cambiato in meglio, forse la bella stagione ha portato cambiamenti! Stanze con letti comodissimi, da rivedere un pochino la pulizia nelle camere per la polvere, stanze con climatizzatore automatico o manuale è il top. Migliorato anche il ristorante, ragazzi simpatici e gentili oltre che veloci nel servizio. Colazione a buffet ottima e per ogni gusto! Il migliore in cui ho soggiornato fin'ora.