Descubra sua estadia em San Lazzaro

Ottimo hotel, ottimo rapporto qualità prezzo, immerso nel verde, con un gran bel ristorante. Una menzione particolare per Jasmine della reception che ha avuto la capacità di risolvere brillantemente una situazione provocata da una mia omissione al momento della prenotazione. Grazie

We checked in as part of a tour group at around 8 pm from Rome. We were tired and wanted to sleep, but discovered that our room's AC wasn't working. We included a picture of it with no display. Buttons are not responding at all. We ask our tour leader to help us get this problem fixed. Had a big day tomorrow, so we needed as much rest as we could. Front desk said they'd fix the problem, but no one showed up to our room. After waiting for sometime, they said they had fixed it from their end, but it was clearly not working at all. At almost 10 pm, we were told by our tour group leader that they were going to switch us to a different room. Frustrated, because we had already unpacked our things/clothes so we could get up and move early morning, we now had to repack everything then unpack again. What's worse is, they didn't have anyone from the hotel itself assist us with transferring, but had our tour leader act as their bellboy! They gave an excuse that they were understaffed. No apologies,no compensation, no thoughtfulness or professionalism. It was even borderline racism because they used our tour guide as their bellboy when this whole fiasco was their fault! Just because we're Filipino doesn't mean we get treated worst than any other paying guest of this hotel. We're very disappointed with their service, and will spread our negative experience with as many review sites as we can. This NOT how you treat guests of your hotel.

The hotel is conveniently located, about 10 minutes walk from the train station, and two stops to Bologna by train area, 1.5 Europe. The parking lot is large and it is convenient to park by car. There is Italian food next to it, as well as steak barbecue. The boss introduced the customs of Bologna, and there are also recommendations for delicious places. recommend!

Bellissima struttura in una suggestiva location. Personale gentilissimo, cibo buono, camere dotate di ogni comfort, piscina molto bella e ampia. Dall'hotel si può raggiungere facilmente il centro di Bologna, sia con i mezzi che con la propria auto. Segnalo che appena siamo arrivati ci hanno offerto un upgrade gratuito del nostro soggiorno, offrendoci una camera migliore di quella che avevamo prenotato

On first approach, it was clear to see that this hotel is quite far out from the city centre however explains why the prices are a lot cheaper. My partner and I stayed here in July 2022 for 4 nights and I must admit, we loved the room and overall feel of the hotel. Rooms were very clean and beds were very comfortable. We slept amazingly!! If it was just based on rooms alone, we would give this hotel five stars. However… We booked this hotel mainly because it had a pool. When we asked about the pool, we were informed we needed to book a 1 hour slot if we wanted to use it during that day. This was due to covid measures which were still in place at the hotel. So we did. Booked a 1 hour slot for the pool the following evening. When we arrived at the pool on the lower level, we noticed that the changing rooms were locked and the showers were turned off…due to Covid. Now I would typically understand some reasoning for certain covid rules but this just seemed ridiculous. A couple who were using the pool in the hour slot before us informed us to use the small shower cubicle to get changed as this had a frosted glass door on it and is the only bit of privacy you get down there. So we did! We ended up booking the pool out another two times on our stay but as reception advised following our first pool visit, get changed in your rooms then head down to the pool (assuming you don’t need to get the key from reception to unlock the pool). Towels were provided by poolside although on the first day, there was only one towel left for the two of us. On my final visit to the pool on the morning before we left, I had to go to reception in my swimming trunks because the pool was locked. Something I felt uncomfortable doing in the first place but as there was no changing facilities and the towels were locked by poolside, I reluctantly went to reception where the man behind the desk got angry at me being there in my swimming trunks. Simple solution would be to open up the changing facilities down by poolside to prevent this but hey, that was too obvious. Upon pointing out the fact that the changing facilities in his hotel were locked because they won’t open them due to Covid (which he should have known), he eventually calmed down and mentioned he understood. On our visit we also used the electric bikes which were at reception for a full day at the cost of €25 per bike per day. The system is far to complicated for what it needs to be and should be made simpler by just having reception deal with the booking. Once eventually booked, we were given the keys to the 2 bike locks, helmets and some netting for our hair (another odd covid measure which doesn’t make much sense as you will sweat through the netting anyway). As I was away to take the bikes out, I noticed that all four tyres were flat. Surely this should be inspected by the staff before the bikes are taken out?! Unfortunately staff appeared clueless on what PSI the tires had to be at and as he pumped up the first

In un non facile weekend tra Gran Premio a Imola e ponte per i vacanzieri, l'hotel era esaurito ma la tariffa ed il livello di servizio sono rimasti friendly. Moderno ed accogliente in tutto, dal parcheggio alla sala colazione.